Digital CX: take advantage of an AI-powered service portfolio to meet your customer needs
TP leads Customer Experience Management rankings
MIT Technology Review Insights: Scaling live support with AI
Companies are transforming support teams by using Generative AI to handle repetitive tasks, allowing agents to focus on customer relationships and loyalty. Success goes beyond advanced tools, it’s about enhancing human performance and empathy. This MIT Technology Review Insights report explores how AI boosts emotional intelligence to improve experiences for customers and employees.
Capabilities
Deliver the best service on on the right channels
TP Messaging
Expand capabilities and accelerate resolution through conversational chatbots for simple inquiries and live for more complex requests.
Voice-to-chat, voice-to-messaging
Reduce call wait times by offering queued callers options for a mobile chat or instant message with a live TP expert.
Social media
Engage with your community to resolve issues, build your reputation, raise awareness, improve journeys, and create brand advocates.
Voice
Combine digital assistants and live TP experts to provide the answers and experiences and experiences your clients need.
Real results
Samsung: An effective formula for continuous CX success
To handle volume increases and provide 24-hour support after staffing hours, Samsung has created Sam the chatbot. Working with experienced TP conversation designers, they’ve outlined responses to common questions and have implemented machine learning for continuous improvement.
Ryan Strategic Advisory: Culture as a competitive advantage
Great CX begins with a strong, authentic company culture. Businesses that prioritize employee well-being and align culture with values create deeper customer connections. Ryan Strategic Advisory explores TP’s people-first approach, innovation, and empathetic experiences. Read the paper for insights and real-world examples of culture-driven success.