Change Country

The teams are highly efficient and challenge us, while sharing their skills and areas for improvement. In addition, we benefit from the research and expertise of the CX LAB (Teleperformance Customer Experience Lab), which provides analyses of the insurance sector and various benchmarks around client paths in P&C or healthcare. We are aligned a sharing and building of experience, and not just in operational management

The Teleperformance CX Lab has provided valuable insights into behavioural and preference trends, as well as demographic/geographic considerations for our future customer service strategy. The materials have enabled us to bring critical thinking to how we operate and we look forward to seeing even more applicable research in the future.

This is just a very quick email to pass onto you all (and your team) my genuine gratitude and thanks for all your continuing support and hard work in helping the Royal Navy with our recruiting effort. …I know the professionalism, dedication and hard work of you all ensures we carry on attracting people to join the Royal Navy today and in the future.

I have been incredibly impressed by the team effort in getting what you have done. I have been immensely proud of your efforts in ensuring we get as many people supporting our customers as possible – this has meant the cross-skilling of some, and indeed a change of channel (or both) for others. To see that effort also translate into positive results is a fabulous achievement.

Your team is doing a PHENOMENAL job working with us right now. TP clearly stands out as the partner that has given us the greatest sense of urgency, insights into what is happening across GEOs to plan for, and in rapidly spinning up capacity at a pace for GEOs, LOBs and headcount we never would have dreamed of pre-COVID19.  Despite everything on their plates, the responsiveness has been off-the-charts amazing – virtually around the clock.

I just wanted to say a big thank you and well done for all the hard work you have carried out in the last two weeks trying to set up the teams to work from home. It's been really impressive to see how proactive you have all been and it feels really good now to see some stability and know that you and the teams are all safe.

TP's support through these times and its adaptability confirms that we have chosen correctly our strategic partner.

At Grubhub, our priority is delivering an exceptional customer support experience - something that is now more important than ever as we navigate the COVID-19 landscape. Teleperformance has always been a valuable partner to our business and their responsiveness and agility as ou agents’ needs have evolved have played a pivotal role in ensuring our customers are still getting the exceptional support that we’ve promised always deliver.

My total thanks to the entire team that has made it possible for us to be remotely working from home in such a short time. A great effort has been made by everyone and they have been very long days, but in the end, the objective was achieved. I am sure that from this situation will come many learnings and new forms of attention and service. Thank you.

Dear amazing TP Heroes -- THANK YOU for holding our lines during this challenging time! THANK YOU for enabling all employees for work at home. We are grateful having you as our partner on our side! We are stronger than the virus!

I wanted to say thank you on behalf of D&G for enabling Home Working so quickly. This has enabled us to continue offering a service to our customers whilst also generating crucial new business.