EI-powered, AI-enabled:
A new era in customer experience
At TP, we are dedicated to delivering exceptional experiences to everyone we serve, whenever, wherever, and however they need it. Customer support isn't just about solving problems—it's about creating meaningful connections. That's why we enable our TP experts with AI, automating routine tasks so they can focus on what they do best: engaging with customers on a deeper level. Discover how our high-touch, high-tech approach can elevate your business.
Harness the power of AI with TP Microservices
Transform your customer experience management with TP Microservices — our powerful suite of plug-in, cloud-based AI solutions that integrate seamlessly into your existing ecosystem, without the need for overhauls or replacements. Designed to accelerate and scale your operations, TP Microservices combines TP’s proven expertise in process excellence, empathetic support, and deep industry knowledge with all the efficiencies of AI. Empower your business for the future and partner with TP today.
Our capabilities
NLP/NLU (text and audio)
- Audio and text transcriptions and translations
- OCR and document transcription
- Text intent training
- Text sentiment training
- ASR training
Computer Vision (image, video, GIFs, 3D point cloud)
- Bounding box annotations
- Polygon annotations
- Semantic segmentation
- Line and spline annotations
- Cuboid annotations for 2D images and videos
- Point cloud animations for 3D images such as Lidar
- Data triaging
- Data classification
- Data cleansing
- Data normalization
- Data cataloging
- Data bias monitoring
- ASR intent training for IVAs/voice assistants
- Text intent training for chatbots
- Audio/text transcriptions and translations
- Audio/text sentiment training
Automate content generation to deliver life-like customer conversations, ensure response consistency, and use machine learning to continuously improve accuracy.
Unlock the potential of EI and AI
Boost business performance with our high-touch (EI), high-tech (AI) approach
Harness AI to empower your workforce with targeted coaching and learning, automate routine tasks, enhance model accuracy with precise data labeling, and serve customers seamlessly across languages and locations. Our empathetic, high-touch support, enhanced by advanced AI, will elevate client satisfaction. Discover the impact of EI and AI in driving more effective and empathetic business outcomes.
TP clients are already seeing real results
Technology that empowers people
Better equip customer support teams by automating response recommendations
Assist employees, improve customer satisfaction, and accelerate issue resolution by auto-generating response recommendations and support resources. With automated customer expert assistance tools, companies can ensure consistent, more effective customer interactions while also improving employee enablement.
Apply Generative AI to:
Increase response consistency, accuracy, and scale exponentially
Accelerate inquiry or issue resolution
Interpret or convert across languages, formats, or channels
Improve employee performance and productivity
TP Wins 2024 Global Company of the Year for AI-Driven Agent Engagement Excellence
TP earns Frost & Sullivan's prestigious 2024 Global Company of the Year Award, recognizing its innovative integration of AI technologies that elevate TP expert engagement and set new benchmarks in the customer experience industry. Through TP’s EI-driven and AI-enabled approach, TP optimizes employee interactions across the customer journey, receiving high acclaim for its progressive workplace culture and commitment to digital transformation.
Meet StoryfAI
Communicate in any language
Empower internal teams and expand engagement capacity with StoryfAI, powered by TP GenAI. This highly effective, AI-fueled solution automates translations between hundreds of languages to interpret support requests and accelerate resolution.
StoryfAI and labeling at scale
Use AI to evaluate, label, annotate, or categorize large volumes of content including text, audio, or video files. Optimize search accuracy and results with intelligent, AI-enabled operations that apply machine learning to ensure continuous improvement.
Over 4K global AI operations experts speaking multiple languages and dialects
With a knowledge of multiple industry domains
AI operations in data labeling, data governance, data classification, and more
PEAK Matrix Assessment 2023
"Enterprises are showing growing interest in making significant investments in generative AI and Large Language Models with a goal to gain competitive edge and provide a superior CX. Teleperformance has developed its own API-based Generative-AI platform called TP GenAI, which integrates with OpenAI's GPT-4, as well as AWS and Google's generative AI offerings.“
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See how proven practices and process standards can improve your business results
Contact us today to speak with an AI operations expert.