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ServiceNow Services

As a ServiceNow Sales, Services, and Technology partner, we empower our clients to efficiently manage IT services, enhance customer experiences, optimize IT operations, and leverage AI-driven insights for continuous improvement and innovation. ServiceNow’s three core modules (Information Technology Service Management - ITSM, Customer Service Management - CSM, and IT Operations Management - ITOM) and its complementary features (Now Assist – Gen AI, Automation Engine, and Performance Analytics) provide organizations with a comprehensive platform for managing IT services, delivering exceptional customer experiences, and optimizing IT operations to drive business success.

Technology

Our deep knowledge of ServiceNow products, best practices, and industry standards enables us to understand the complexities of designing and deploying ITSM, CSM, and ITOM. We tailor implementations to meet specific business needs.

We follow proven methodologies and frameworks to ensure efficient and successful implementations, reducing deployment time and minimizing disruptions to business operations.

ServiceNow is a highly customizable platform. We work closely with stakeholders to understand business processes and customize ServiceNow workflows, forms, and configurations to meet specific needs and objectives.

Many organizations have complex IT environments with multiple systems and applications. Our expertise in integrating ServiceNow with other enterprise systems such as ERP, CRM, HRIS, and monitoring tools ensures seamless data consistency and streamlined processes across your organization.

Successful adoption of ServiceNow solutions requires effective training and change management initiatives. We provide training programs tailored to different user roles and proficiency levels, ensuring stakeholders can effectively use ServiceNow to achieve their goals. We also support change management to help organizations transition smoothly to new processes and workflows.

ServiceNow implementations require ongoing support, maintenance, and optimization to keep pace with evolving business needs and technology trends. We offer managed services to provide continuous support, monitor system performance, and implement enhancements and upgrades as needed, ensuring organizations maximize the value of their ServiceNow investments over time.

Global ServiceNow Deployment

We undertook a comprehensive digital transformation initiative, replacing a legacy CA Service Desk system with a modern, scalable ServiceNow platform. This project involved designing, deploying, and maintaining the ServiceNow ITSM module with ITOM capabilities, supporting 450K users across 120 countries and 13 languages. The deployment included multiple integrations with systems such as Microsoft Teams, Azure Cognitive Services, Intune, Tanium, and ServiceNow Discovery to enable automation and enhance user experience. Our ServiceNow Center of Excellence successfully delivered the project within nine months, on time and within budget, employing agile methodology and adhering to ITIL best practices.

Download the case study here

Digital Transformation

AI Understanding The Rewards And Risks

TP joins the AI Lighthouse program

TP is collaborating on the design, development, and deployment of new industry-specific generative AI (GenAI) use cases. These innovations aim to boost productivity and enhance customer and employee satisfaction across front- and back-office capabilities in Customer Service Management (CSM) and IT Service Management (ITSM).

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