Conversational AI
Conversational AI (CAI) enables users to interact with technology using spoken or written natural language. We partner with technology leaders like Kore.ai, Congnigy and Microsoft to deliver CAI-enabled solutions, drawing on our unrivaled experience as the global CX leader. These include a full voice/chatbot and an integrated conversational IVR system.
Our end-to-end CAI solutions
Conversation Design: crafting what the bot says, how it says it, and how customers respond. It includes handling exceptions, guiding customers to the right outcomes, and creating a natural, productive experience.
Speech Services: enabling and optimizing speech technology for phone-based customer service. This involves understanding multilingual speech, extracting key information, and responding in a synthesized language that is close to real people speech.
Technical Services: this includes installing and configuring the bot platforms and integrating them with existing systems - such as backends, contact center platforms, and engagement channels such as web, telephony, or WhatsApp.
Natural Language Processing (NLP): the ability of the system to understand customers in their natural language - either spoken or written - without asking them to adapt the way they speak or chat.
Our strategic CAI partners
