Global Business Services
TP leads the way in digitalization and analytics, enabling organizations to move on from traditional approaches to shared services, business process outsourcing (BPO), and business process services (BPS), towards more holistic end-to-end solutions.
Empowered by EI and enabled by AI, our approach optimizes operations while focusing on the human elements of customer experience, promoting retention, loyalty, and advocacy through genuine connections. TP Global Business Services, creates value, end-to-end - F&A (Finance and Accounting), HR (Human Resources), Technology services (IT), Advanced Analytics, and WFM (Workforce Management).
Unmatched capabilities and domain expertise for you and your customers
A global business services powerhouse
India continues to be the top destination for Global Business Services. Its thriving start-up ecosystem is the world's third largest, helping to drive innovation in many of the key areas of Global Business Services like payment technology, lending platforms, AI, and cloud computing.
Which is why TP operates eight Global Business Services centers of excellence in India, complementing its other Global Business Services operations in Brazil, Canada, China, Colombia, Egypt, Greece, Jamaica, Mexico, the Philippines, Poland, Portugal, Romania, Spain, and the US.
They all share the same unique TP high-touch, high-tech, high-standards approach. This seamless combination of Emotional Intelligence (the ability to relate, empathy, a feeling of proximity, and the potential of truly meaningful personal connections), AI, and proven processes has the potential to magnify every customer interaction and elevates service quality.
Our Global Business Services experts are at the very center of service delivery for you and your customers, transforming millions of lives globally with unparalleled experiences.
A global business services powerhouse
India continues to be the top destination for Global Business Services. Its thriving start-up ecosystem is the world's third largest, helping to drive innovation in many of the key areas of Global Business Services like payment technology, lending platforms, AI, and cloud computing.
Which is why TP operates eight Global Business Services centers of excellence in India, complementing its other Global Business Services operations in Brazil, Canada, China, Colombia, Egypt, Greece, Jamaica, Mexico, the Philippines, Poland, Portugal, Romania, Spain, and the US.
They all share the same unique TP high-touch, high-tech, high-standards approach. This seamless combination of Emotional Intelligence (the ability to relate, empathy, a feeling of proximity, and the potential of truly meaningful personal connections), AI, and proven processes has the potential to magnify every customer interaction and elevates service quality.
Our Global Business Services customer experts are at the very center of service delivery for you and your customers, transforming millions of lives globally with unparalleled experiences.
Deep global business services experience
Automotive
Banking and Financial Services
Communications and Media
Consumer Goods
Energy and Utilities
Government
Health
Insurance
Retail
Software and platforms
Technology
Travel and Hospitality
Automotive
Banking and financial services
Energy and utilities
Government
Healthcare
Insurance
Media
Retail and e-commerce
Telecom
Travel, hospitality, and cargo
Video games
Improve back-office processes with TP's AI solutions
TP’s AI-enabled solutions are designed to manage back-office processes efficiently. They connect front- and back-office operations to reduce duplication, increase efficiency, and ensure accuracy. Plus, they can give you real-time insights into agent and customer interactions.
The importance of front- and back-office integration
Frost & Sullivan examines how connecting front- and back-office operations provides customers with the high-quality experiences they have come to expect.
Value delivered for our clients
Enhancing F&A capabilities for a global provider of orthopedic devices
TP optimized financial processes through automation, significantly improving payment accuracy, reducing cycle times, and enhancing overall operational efficiency.
Transforming the HR function of a global public services company
By enhancing the HR function, TP significantly streamlined employee support, improving response times and satisfaction. Automation solutions drove remarkable efficiency, resulting in faster task completion and overall operational savings.
Transforming Payroll shared services for a large UK based company
Through a dedicated payroll transformation, TP boosted task accuracy and processing times. Their solutions led to higher accuracy and reduced total cost of ownership, enabling seamless payroll operations for the client.
Revolutionizing IT operations for a US satellite provider through network management
TP delivered end-to-end network management, transforming the client’s IT operations. By leveraging 24/7 support, advanced technologies, and automation tools, the customer saw substantial improvements in infrastructure stability and operational efficiency.
Forecasting accuracy and utilization improvement for one of the largest Credit Bureaus in the US
TP's advanced forecasting models and real-time management tools improved staff utilization, increased forecasting accuracy, and ensured consistent SLA adherence.
TP expert productivity improvement for leading travel and hospitality group through WFM-aaS
TP improved the customer’s operations by centralizing roles, optimizing workforce management, and boosting TP expert productivity, leading to better performance, higher CSAT (Customer Satisfaction), and lower AHT (Average Handle Time).
Improved efficiency through process standardization for a global service provider
By implementing a payment tracker, formalizing SOPs (Standard Operating Procedures), updating records, and enhancing PO (Purchase Order) compliance, TP improved customer’s AP (Accounts Payable) boosting efficiency, transparency, and accuracy in payment management.
