Who We Are
Teleperformance serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.
The Group’s 300,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore business solutions option. The company employs around 47,000 people in the country and operates over 35,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro, and Davao.
From 2012 to 2020, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance was awarded the Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Best Employer of the Year at the Asia CEO Awards, the Outstanding Volunteer by the National Economic Development Authority (NEDA), as well as the Quill Award and Anvil Award of Excellence for various communication campaigns, among others.
Teleperformance in the Philippines is certified as a Great Place to Work® and is the first organization in the country to receive this certification from the Great Place to Work® Institute for three consecutive years from 2018 to 2020. This 2020, Teleperformance celebrates its 24th year of continued excellence and leadership in the Philippines. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the Philippine community.
High-end Technology
Customer Behavior Prediction
Big Data Analysis
ROI-driven Attitude
make each interaction simpler, faster, better, safer, more cost-effective
deliver proven global best practices
combine high-tech and high-touch with Lean Six Sigma discipline
drive digital transformation by leveraging technology, analytics, and process excellence
Teleperformance offers you a global network of talents, competencies, and assets. We can improve your customer experiences by making each interaction simpler, faster, better, safer, more cost-effective.
Teleperformance offers you a global network of talents, competencies, and assets. We can improve your customer experiences by making each interaction simpler, faster, better, safer, more cost-effective.
In a digital world that is full of challenging frictions, where customers aren’t robots,
but emotional beings, how can your company achieve customer management
success? It’s simple: you need to partner with the right organization.
-
Lean Six Sigma is Part of Our Mindset
To improve performance, we have aligned our high-tech, high-touch approach with the Lean Six Sigma discipline. This means that all our management processes aid in avoiding redundancy and in delivering simpler, faster, better, safer, and more cost-effective interactions.
-
Diversity Matters
Each customer is unique, and our diversity allows us to interact with them in a unique way. We truly believe that despite our differences, we are bound by a common thread: our shared humanity and empathy for customers. With the largest, highly skilled, and multicultural team, our diversity is our source of strength that enables us to generate fresh ideas and perspectives.
-
The right answer on the right channel at the right time
The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.
-
Security and data privacy are essential parts of our culture
To protect our clients’ security, we constantly adapt to new technologies, monitor risks and threats, and comply with international regulations on data privacy.
-
Valuable relationships between companies and customers
We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.
-
Interacting to move the world
Each interaction can open opportunities to improve, rebuild, and renew trust. That is why we work to make a difference in people’s lives every day.
Contact us
Thank you for your interest in Teleperformance's services. An Interaction Expert will contact you shortly. To complete the form, please start by filling out the reason for your contact.
