We are looking for awesome Customer Service Representatives for our office in Cluj-Napoca (Romania) with advanced Italian language skills!

Responsibilities

• Providing exceptional customer service in a non-scripted world for customers by phone and chat
• Getting to the right resolution with every call so members can get back to streaming
• A fast-paced and team-based international work environment
• Interacting with all types of people from all over the world
• Learning new things every day and finding creative ways to solve problems
• Supporting your team performance by giving and receiving constructive feedback.

Requirements

• You are based in Cluj-Napoca (Romania) - as this job requires presence at our office in Cluj-Napoca.
• Fluent ITALIAN - written and spoken as well as excellent comprehension skills
• Able to listen, connect and solve problems of our customers (screening plans, technical issues, payment, streaming devices, content, etc)
• Experience streaming on various devices (TV, phones, gaming systems, etc)
• A basic understanding of computers and home networking terminology (operating systems, browsers, routers, modems, etc)
• The ability to quickly adapt to change with a positive and enthusiastic attitude
• The drive to be successful and contribute to the success of others
• Preferably have experience with working in a customer service environment

Our Offer

• Attractive rewards and additional performance based bonuses
• Annual fixed bonuses
• Full private medical insurance & discounted prices for the dependents of the employee
• Child birth support
• Online library access for passionate book readers
• Various discounts for gym classes & other recreational activities
• Multicultural and enthusiastic work environment
• Lunch vouchers

Be one of our people

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer.