Peru · Lima
You're the player we're missing on this TOP Team!
As a Customer Expert MULTICANAL, you will respond to all customer inquiries through calls, emails, and chats, providing excellent customer service through active listening, resolving doubts, following up on orders, and addressing technical inquiries related to health technology. This is an exciting opportunity for someone empathetic, respectful, and proactive, who can resolve situations with a positive attitude.
What you’ll be doing:
- Respond to all customer inquiries.
- Work with confidential customer information, while treating it sensitively.
- Aim to resolve issues on the first contact by being proactive, patient, and understanding.
The TOP Team is looking for someone who:
- Has an intermediate to advanced English level.
- Lives in Lima.
- Has skills to solve situations with a positive attitude.
- Is proactive, responsible, empathic, and confident.
Let’s talk about benefits:
- Performance Bonus.
- Meal card.
- Long-term contract.
- Employee fund.
- Volunteer programs.
- Career plan.
This is what sets us apart:
We are experts in global digital business services in 100 countries with nearly 500,000 Teleperformers worldwide! Great Place To Work® has certified us as one of the best places to work in the country and the world. We don't stop innovating and we always go beyond.
At Teleperformance, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.
Make a difference with the TOP Team!