Reports to: Head External Communications

Department: Marketing & Communications

Experience Required: 2-8 years

Key Responsibilities:

• Initiate research, development, and implementation of strategy to position Teleperformance in India as an industry leader
• Build and nurture strong relations with industry bodies, awards & recognition bodies and associations to win awards, mentions, and enviable position in listings
• Study, Research, and strategize for award participation, share recommendations, industry best practices and competition benchmarking
• Work with SMEs to write and create content for effective nomination drafts for industry awards and recognition submissions, win awards for the brand and create a pipeline of participation
• Experience in B2B writing to create a connect with all stakeholders, industry associations, media houses, event organisers, agencies and clients
• Work with creative staff and other department heads to produce marketing collateral in accordance with brand messages – videos, mailers, posters, ads, website content, social messaging, newsletters, leadership material and announcements
• Monitor, evaluate, and report on similar industry activities; make recommendations based on findings/research/opportunities discovered
• Make effective announcements, creative content to create brand equity and reputation
• Collaborate with all departments to identify internal and external communication needs
• Communicate and negotiate with promotional partners as needed for joint marketing activities
• Evaluate the success of various communication strategies and provide and implement recommendations for improvement, ROI

Core Competencies:

• Excellent written and verbal communication skills
• Copywriting, content creation for print, web, video, social (B2B)
• Creative bent of mind, ability to priortize, eye for detail
• Work under pressure, deadline driven
• Planning and organization skills, interpersonal skills
• Experience of writing for and working with senior leadership
• Mass communication, PR & Media, Journalism experience preferred