Key Responsibilities and Accountabilities:

• Delivery
   Chat Service
   Proactively keeps up to date on new procedures.
   Complete understanding of the platform and sensitive towards customer resolution
   Complete ability and empowerment to provide end to end resolution (including online and offline if required)
   Focus on achieving first time right (FTR) for all the handled queries, complaints, and requests
• Design
   Ability to find an effective solution in a simple and clear manner. Should proactively keep the customers and stakeholders informed about the issue and take corrective actions accordingly
• Outcomes
   To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight
• Communication
   Proven ability to communicate with customers
   Stay closely involved with operations

Main Job Requirements:

Education

• Graduate from any recognized university.

Work Experience

• Freshers
• Understanding & Knowledge of Voice & Non-Voice Customer Service

Technical Skills:

• Knowledge of MS Office 

Competencies and Specific Skills:

• Knowledge of MS Office 
• Communication Skill (Oral and Written)
• Problem Solving Skills
• Social Media Knowledge
• Interpersonal Skills
• Creativity