Colombia · Medellín
You're the player we're missing on this TOP Team!
We're looking for a Customer Expert. You will manage and respond to customer inquiries via different channels, providing exceptional customer service by being a good listener and addressing customer needs effectively. You must handle sensitive and confidential customer information with the utmost care while staying consistently informed about our client’s products, services, and promotions.
What you’ll be doing:
- Respond to all customer inquiries.
- Provide excellent customer service by being a good listener.
- Handle sensitive customer data with utmost care and confidentiality.
- Aim to resolve situations on the first approach by being proactive, patient, and understanding.
- Keep a constant working knowledge of our client’s products, services, and promotions.
The TOP Team is looking for someone who:
- Has a 90% and up English level.
- Has skills to solve situations with a positive attitude.
- Is a proactive and confident person with active listening skills.
Let’s talk about benefits:
- 42-hour work week.
- 15% performance Bonus.
- Transportation bonus.
- Career plan.
- Weekends OFF.
- Volunteer programs.
- Life insurance coverage.
- Employee fund.
This is what sets us apart:
We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work® has certified us as one of the best places to work in the country and the world. We don't stop innovating and we always go beyond.
At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.
Make a difference with the TOP Team!