(90% English) Customer Expert
Image Icon Colombia · Medellín
Category Operations
Requisiton 1645
Full time

You're the player we're missing on this TOP Team!

We're looking for a Customer Expert. You will manage and respond to customer inquiries via different channels, providing exceptional customer service by being a good listener and addressing customer needs effectively. You must handle sensitive and confidential customer information with the utmost care while staying consistently informed about our client’s products, services, and promotions.  


What you’ll be doing:

  • Respond to all customer inquiries.
  • Provide excellent customer service by being a good listener.
  • Handle sensitive customer data with utmost care and confidentiality.
  • Aim to resolve situations on the first approach by being proactive, patient, and understanding.
  • Keep a constant working knowledge of our client’s products, services, and promotions.

The TOP Team is looking for someone who:

  • Has a 90% and up English level.
  • Has skills to solve situations with a positive attitude.
  • Is a proactive and confident person with active listening skills.

Let’s talk about benefits:

  • 42-hour work week.
  • 15% performance Bonus.
  • Transportation bonus.
  • Career plan.
  • Weekends OFF.
  • Volunteer programs.
  • Life insurance coverage.
  • Employee fund.

This is what sets us apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond. 

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world. 

 

Make a difference with the TOP Team! 


Apply here