Database support specialist

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Information Technology or similar
• Minimum of 1 years' experience in Microsoft SQL.
• Knowledge of SQL how to write scripts for reporting from database
• Knowledge of IIS web server administration and management
• C1 level of English required
• B2 level of Italian required

Duties and Responsibilities:

• Workflow design, development, and maintenance
• Integration of various CTI (Computer and Telephony Integration) solutions to the contact Centre architecture according to client need
• Managing database access
• Very good knowledge of Unix/Linux operating system.
• Responsible for the Microsoft SQL database ensuring continuous improvement 
• Working experience with MSSQL administration tools
• Administration of Omnichannel CRM components and tools
• Creation and maintenance of queries and stored procedures
• Generation of historical and real time database reports
• Strictly adhere to process, instructions, policies, and standards.
• Writing reports, documentation, and operating manuals

Required Qualifications to Be Successful In This Role

• SQL knowledge is required
• Data analysis
• Knowledge of contact centre operational dynamics related to CTI (Computer Telephony Integration), Enterprise Reporting utilizing Contact Center Enterprise solutions to solve contact centre related issues
• Experience maintaining and administering a SQL Server Reporting Services server.
• Working knowledge of Windows Server Operating Systems.
• Must be able to show initiative and flexibility in a dynamic environment.
• Robotic Process Automation, AI, software development and scripting knowledge is a plus

Certification Requirements:

These certifications are a plus for the candidates:

Microsoft SQL certification(s)

Azure Database Administrator

Interested?  Apply sending your CV at: reclutamento@teleperformance.al until 25/01/2023

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