Strategic Partnership signed with Mastercard

The partnership announced in March 2023 offers integrated payment solutions for the fintech and financial services companies in Latin America. Teleperformance's expertise in digital transformation, back-office services, and customer experience will improve the omnichannel client journey.

• Teleperformance already provides support services to more than 200 banks, payment providers, and fintechs globally.
• In 2022, the banking, financial services & insurance sector represented 14% of the Group’s total revenue.

This reflects the effectiveness of the Group’s commitment to ESG. In fact, Everest has identified ESG as one of the key success factors in this market, as large online platforms require exemplary practices from their partners.

The need for content moderation has surged dramatically with the boom in digital technology and social media. This service is essential in today's society to protect Internet users from offensive content. Beyond content moderation, the Trust & Safety business line also includes data protection, regulatory compliance monitoring, and preservation of brand reputation.

In March 2023, Teleperformance confirmed that it would resume offering full- service content moderation, a decision welcomed by employee representatives.
The Group is one of the few companies in the world that can provide this service professionally, at a global scale, while ensuring employees’ well-being.