Harvard Business Review Analytic Services White Paper: Key Trends for Remote or Hybrid Customer Experience Delivery

Guidance for identifying and correcting any work-at-home gaps, and better managing a decentralized CX environment going forward

Insights for improving business resilience in the new global environment by leveraging robust, more advanced models like Cloudshoring

Recommendations for achieving agile and reliable work-at-home CX, including the essential elements for maximizing business flexibility

The importance of maintaining human connections in an increasingly digital and remote world