Customer Experience

Everest Group PEAK Matrix® for CXM Service Providers 2021

Download the custom report

Everest Group evaluated 21 Customer Experience Management (CEM) service providers and named TP a Leader.

TP strengths include:

  • Creating a balanced shoring mix and continuing to build its delivery capabilities by the development of multilingual hubs covering over 40 languages
  • Fostering technology-led innovation by investing in proprietary digital platforms such as TP Cloud Campus (virtual hiring, training, and managing remote teams), TP Client (omnichannel & WFM), TP Bot (conversational AI), and TP Interact (speech analytics)

Read a custom version of the report for full details.

Want to know more?

There's always more to explore

  • Reports
  • Press Releases
  • Latest News
  • White Papers
  • Client Stories