Teleperformance opens Cloud Campus Microsite in General Santos

Go Back

Strategic Insights

Teleperformance opens Cloud Campus Microsite in General Santos

11.08.2022

Teleperformance launches General Santos site. Department of Information and Communications Technology (DICT) Undersecretary Jocelle Batapa-Sigue, DICT Director Emmy Lou Delfin, General Santos City Lone District Representative Loreto Acharon, Executive Assistant for ICT Francis Canlas (representing General Santos City Mayor Lorelie Geronimo Pacquiao), Teleperformance Philippines Chief Executive Officer Francisco Lara, Human Capital Resource Management Senior Vice President Jeffrey Johnson, Vice President for Facilities and Administration Eduardo Punzalan, and Vice President for Talent Acquisition Christina Gaspe cut the ribbon during the grand launch ceremonies.

Manila, Philippines – Teleperformance (TP), the global leader in outsourced customer experience management services, launched the Cloud Campus microsite in General Santos City. This milestone also signals the opening of TP’s 24^th business site in the Philippines and the second Cloud Campus microsite.

Located in Pioneer Avenue, Teleperformance is the first global Business Process Outsourcing (BPO) company to open in the area.

The Cloud Campus microsite is a physical site dedicated to supporting TP’s revolutionary work-from-home solution, the TP Cloud Campus, which connects home-based communication experts to their Teleperformance team via Cloud Campus hubs that include high-tech features to keep staff involved while retaining efficient operations.

Teleperformance's unique, cloud-centric program enables enterprises to effortlessly grow their business and provide excellent customer experience. Overall, the solution reduces operational interruption for businesses while allowing employees to work from anywhere in the country.

This site will open more jobs for residents in South Cotabato, allowing them to work closer to home. TP also hopes to contribute to the capability building and economic growth of the province. Like other sites, the TP Cloud Campus General Santos Microsite will have a fully functional recruitment center to process job applicants. Teleperformance targets to employ more than 1,000 team members in General Santos and other neighboring provinces through this microsite.

Teleperformance Philippines Chief Executive Officer Francisco Lara noted, “Opening a brand-new chapter for TP General Santos is a testament to our successful partnership with the local government, the business and industry organizations, and most of all, our dedicated TP Philippines team! We’re all presenting a commitment that if you know someone that needs a job and they want a great place to work, we will find an opportunity for them to have an excellent job within Teleperformance.”

The new microsite in General Santos City follows the launch of the first microsite in Ilocos Norte earlier in 2022. It is the third Teleperformance business site in Mindanao, following two others in Davao and Cagayan de Oro City, along with multiple Cloud Campus kiosks located in other Teleperformance sites in the Philippines that function as operational command posts for virtual teams.

Furthermore, the new business site is part of Teleperformance's commitment to offering more career opportunities to Filipinos by supporting the Digital Cities 2025 program by the Department of Information and Communications Technology (DICT).

“Under our law that created the DICT, Republic Act 10844, countryside development is a mandate. ICT industry development is a mandate,” shared DICT Undersecretary Atty. Jocelle Batapa-Sigue. “The ecosystem [in General Santos City] is very, very, ripe for new beginnings. Here, I have seen so much adaption of digital solutions. It’s just a matter of time – and the right time is now with the coming of Teleperformance,” she added.

The DICT program aims to create over a hundred thousand local jobs in identified cities and provinces by 2025, including General Santos City and the province of South Cotabato. DICT identified the region as an ideal investment spot due to its strategic location and a vast and educated human resource pool comparable to major cities in the Philippines.

General Santos City Mayor Lorelie Geronimo Pacquiao welcomed the partnership with Teleperformance. “This is indeed a very significant moment for all of us. Hundreds of jobs were generated because of Teleperformance and I believe many more jobs will be generated soon. It will also help us in our economy, provide additional jobs for the people of the city, and now, we have a partner that would help us in the growth of the IT-BPO/BPM industry.”

General Santos City Vice Mayor Rosalita Nuñez remarked, “GenSan has arrived, because of [Teleperformance’s] presence. I love the slogan ‘Work wherever you live, live wherever you love.’ That’s in a nutshell, one of the greatest benefits of Teleperformance.”

Meanwhile, Congressman Loreto Acharon of the Lone District of General Santos, added, “This is a very good development to the city. Every investment in the city is a welcome development because this is a manifestation of the continuing business trust and confidence in the policy of the city…. We are glad that you are here.”

“It is Teleperformance’s priority to provide sustainable, safe, and stable employment for everyone. Through our ingenious Cloud Campus work-from-home solution, we will continue to boost our presence across the country,” shared Teleperformance Philippines Senior Vice President for Human Capital Resource Management Jeffrey Johnson.

Telperformance Cloud Campus Jeepney driving around the streets of General Santos City during the grand launch motorcade

The new Teleperformance Campus Culture promotes physical and mental well-being among employees, aided by bespoke Technology, Analytics, and Process Excellence (T.A.P.^TM) strategies that utilize human insights, fun, teamwork, friendly competition, and continuous learning.

These include training simulations, gamification, operational remote management systems, and collaboration tools built with machine learning and analytics functionality to allow more First Call Resolutions and lower Average Handling Time.

The Teleperformance Cloud Campus model was also developed to help businesses mitigate operational disruptions by providing a comprehensive solution to companies seeking remote work as part of their expansion plans in the new digital age. It thoughtfully addresses the primary concerns of companies for processes to be handled from a home environment, such as security, performance and control, and remote team engagement.

To learn more about Teleperformance Cloud Campus, visit www.teleperformance.com.

About Teleperformance Group

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.

Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 60,000 people in the country and operates over 40,000 workstations in 24 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, and Davao.

Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.

From 2012 to 2021, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.

In 2022, Teleperformance Philippines received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. In 2022, the company was also awarded as one of the Philippines Best Workplaces™. This year, Teleperformance celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For further information, visit the Teleperformance website at teleperformance.ph