Teleperformance in Philippines receives ISO 45001: 2018 certification for excellent occupational health and safety programs

Go Back

Best Practices & Case Studies

Teleperformance in Philippines receives ISO 45001: 2018 certification for excellent occupational health and safety programs

05.04.2022

Teleperformance Philippines gets ISO 45001: 2018 certification. Present during the ceremonies were (L-R) Rachel Cacabelos, TP Philippines VP for Human Resources and Communications & Marketing, SGS Sales Head Rose Mangubat, SGS Account Manager Nina Alejandro, TP Philippines Chief Operations Officer Joey Marquez, TP Philippines SVP for Human Capital Resource Management Jeffrey Johnson, and TP Philippines VP for Facilites & Administration Ed Punzalan.

Manila, Philippines, May 4, 2022 – In line with their commitment to creating a safe workplace for all, Teleperformance (TP) Philippines, the global leader in outsourced omnichannel customer experience management, has been awarded the ISO 45001: 2018 certification.

ISO 45001 or the Occupational Health and Safety Management System Certification is the world’s first International Standard for occupational health and safety (OHS). It promotes a safe and healthy working environment by providing a framework that allows organizations to identify and reduce their OHS risks, reduce potential for workplace accidents and illnesses and improve legislative compliance.

TP Philippines worked together with Standard Global Services (SGS), testing, inspection and certification company, who helped audit the company. To achieve the certification, TP Philippines underwent intensive training and design, and put in place several health and safety precautions in their business sites such as training of personnel, including doctors, nurses, safety officers, and first aiders; auditing of welfare facilities such as clinic, gym, washing, and sleeping areas; and an emergency management plan development which includes an emergency response team, site emergency response kit and first aid station. Moreover, TP Philippines initiated Policies and Program for the prevention and control of HIV-AIDS, Tuberculosis, and Hepatitis B in the workplace.

SGS Philippines Account Manager Nina Alejandro shared, “We are proud of Teleperformance Philippines management team’s commitment and participation to the organization’s processes which clearly manifested assurance in safety and customer satisfaction. Noteworthy was the optimism and enthusiasm of the team members to work together then with the audit team throughout the entire certification journey.”

TP Philippines Chief Operations Officer Joey Marquez also talked about the significance of the certification. “The health and safety of our people has always been on top of our priorities. Achieving this certification means that we are indeed a great workplace. This does not only help our workforce and our company, but we are also able to contribute to our commitment to the UN Sustainable Development Goals,” said Marquez.

The certification addresses four of the United Nation’s Sustainable Development Goals, namely, good health and wellbeing, decent work and economic growth, industry innovation and infrastructure, and sustainable cities and communities.

TP Philippines has so far successfully implemented 92% of COVID-19 Health and Safety protocols, whose performance was successfully audited by the OSH committee, including strict implementation of physical distancing, monitoring of body temperature upon entry, deployment of disinfection station, strict implementation of wearing of facemask within facilities, and requiring fit-to- work certificate for back to work employees, among others.

“Our commitment to occupational health and safety does not end with this certification. As we continue to navigate the new work environment, we are confident that Teleperformance Philippines is ready and equipped for bringing great interactions to our clients and to their customers, whether onsite or at home,” continued Marquez.

Last year, TP Philippines also launched TPVac, their own nationwide vaccination program, which was able to vaccinate nearly all of its onsite team members in 2021. TP also upholds the strictest safety standards in their business locations to protect their employees working onsite, with their Bacolod site being awarded a Certificate of Safety Seal for its compliance to health and safety protocols against COVID-19.

In 2021, TP Philippines was also certified Great Place to Work® for the fourth consecutive year and recently became part of the Philippines Best Workplaces™ list. These achievements were determined through creating globally exceptional employee experiences, high-trust relationships, and workplaces that are fair and equal for all through initiatives such as TP Women and TP Pride, as well as partnerships with organizations to bring employment to marginalized communities such as persons with disabilities (PWD) and indigenous people.

To know more about Teleperformance Philippines, visit their website at www.teleperformance.com.

ABOUT TELEPERFORMANCE GROUP

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.

Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and over 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellenc e. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 56,000 people in the country and operates around 40,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.

From 2012 to 2021, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.

In 2021, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for four years in a row. Recently, the company was also included in the Philippines Best Workplace™ list. This year, Teleperformance celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For further information, visit the Teleperformance website at teleperformance.ph.