The European Contact Centre & Customer Service Awards (ECCCSAs) have long been regarded as the gold standard for recognizing excellence in the customer contact industry. This year, TP emerged as a leader and won nine awards in total, more than what we received in the previous year. This solidifies our commitment to delivering a competitive edge for our clients by combining our unique standards of process excellence with empathetic, high-touch support augmented by cutting-edge technology.
With over 20 years of history, the ECCCSAs celebrate companies that excel in people management, operational efficiency, and groundbreaking innovation. The awards are a testament to the hard work and dedication of European organizations pushing the boundaries of customer experience.
This year, TP won in nine significant categories:
- Gold for Most Effective Improvement Initiative: TP in the UK and NHS Blood and Transplant
- Gold for Best Approach to Supporting Vulnerable Customers: TP in the UK and Southeastern Railway
- Silver for Best Supporting Team: DWP and TP in the UK
- Silver for Most Effective Application of Technology: TP in the Netherlands and Samsung
- Silver for Best BPO Partnership > 200 Seats: TP in the Netherlands and Samsung
- Silver for Best Use of Data and Insights: TP in Portugal
- Bronze for Most Effective Learning and Development Program: TP in the Netherlands and Samsung
- Bronze for Most Effective Improvement Initiative (Outsourcer): TP in Greece and Miele
- Bronze for Best Innovation in Customer Service: TP in Belgium, GRYPP and Orange
Winners were announced at Evolution in Central London on Tuesday, November 26, 2024.
Highlighting our Commitment to Excellence and Driving the Future of CX
These prestigious recognitions affirm our ability to identify areas of improvement and implement processes that enhance operational efficiency and service quality. Through a combination of data-driven insights and a commitment to innovation, we’ve consistently improved operational performance, bringing measurable value to our clients.
Furthermore, our people-first approach plays a vital role in assembling high-performing teams. Their dedication, passion, and drive to exceed client expectations define the TP experience.
Moving forward, we continue to aim for service excellence, always strengthening our commitment to providing strong, tangible results and meaningful interactions for our clients and their customers. These respected independent awards inspire us to set a stronger benchmark for CX excellence. Congratulations to our teams in the UK! We thank you for your continued dedication and hard work.
Contact us today to learn more about how we can help you elevate the CX and improve business results.
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