Redefining TP’s Commitment to CEM Excellence: Leaders in CEM Services

Effective Customer Experience Management (CEM) can make or break a business—a well-executed CEM strategy has the power to improve customer satisfaction while boosting brand loyalty and driving revenue. Across regions, service providers that can adapt, innovate, continuously experience growth, and prioritize improving their CEM strategies are better positioned to understand and exceed their customers’ expectations.

Our commitment to CEM excellence only grows stronger every day, and validated yet again with another milestone: TP has been recognized as a Leader in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment in the Americas, EMEA, and APAC.

Companies recognized as Leaders in CEM services expanded their client portfolios in 2023 through both organic and inorganic growth, enhancing their presence in new geographies, languages, and verticals.

Furthermore, Leaders adopt the latest technologies and innovate to deliver targeted solutions, including gen AI, advanced analytics, automation, and cloud-based solutions. Their overall strength focuses on the value of digital transformation, process innovation, customer relationships, and talent management.

Every day, our TP experts use empathy to solve customers’ problems, transforming millions of lives globally with unparalleled experiences enabled by AI. Globally, TP offers a wide range of solutions across the customer lifecycle, revolutionizing the customer experience with our unique blend of process excellence and empathetic, high-touch support provided by our TP experts, all augmented with the latest in advanced technology to deliver outstanding experiences for your customers.

In the Americas, TP’s strengths were highlighted in Everest Group’s report:

• A comprehensive range of solutions across the customer lifecycle, encompassing marketing and sales services, payment collections, and customer support through voice and non-voice channels
• Leveraging technology to provide innovative support in workforce optimization, CX analytics, operational benchmarking, change management, and CCaaS
• TP Infinity, a digital consulting arm comprising 3,000 consultants with the expertise to help address the growing client demand for data-driven insights, technology, and transformation expertise to help enhance business processes, operating models, and workforce strategy
• In the BFSI vertical, TP KYC (Know Your Customer) for regulatory compliance, data protection and fraud reduction
• Impact sourcing initiatives

For EMEA and APAC, TP was recognized for:

• Strengthening our presence in EMEA through the acquisition of Majorel
• Deepening footprint in BFSI
• Leveraging multilingual hubs and delivery centers, as well as TP's language capabilities
• Offering a comprehensive range of solutions across the customer lifecycle, encompassing marketing and sales services, payment collections, and customer support through voice and non-voice channels
• Providing support tin areas such as workforce optimization, CX analytics, operational benchmarking, change management, and CCaaS
• Impact sourcing initiatives
• Augmented presence in APAC region through Majorel acquisition
• TP Infinity
• In the BFSI vertical, TP KYC was recognized for regulatory compliance, data protection and fraud reduction as well as TP Lite
• Buyers value TP for strong data security measures, innovative approach including recommendations on new technology and process improvements, effective relationship management and understanding of problems, and robust global account management practices

TP was also lauded for strong data security measures, effective relationship management and understanding of problems, and robust global account management practices.  

Being named a Leader in Everest Group’s CXM Services PEAK Matrix® Assessment in the Americas, EMEA, and APAC is a significant milestone for TP. It reflects our dedication to excellence, innovation, and growth in the customer experience management space. As we continue to evolve and expand our capabilities, we remain committed to providing our clients with the highest level of service and support.

Congratulations to our teams! We are #ProudtobeTP