Leadership
Achieving a Milestone in China: TP Makes History with 5-Star Customer Service Certification Award
Over the past few decades, China has become a global economic powerhouse, reshaping industries, supply chains, and customer experience (CX) strategies worldwide. With its unmatched manufacturing capability, technological advancements, and innovative strides in AI and automation, China is leading the charge in how businesses adapt and thrive in an increasingly fast-paced global market.
Since 2007, TP in China has been improving business results and elevating the customer experience for clients. As we strive for excellence and continued success, we share another monumental achievement: TP has received a Five-Star Customer Service Award issued by the China Association of Communications Enterprises (CACE) guided and supervised by the Ministry of Industry and Information Technology (MIIT). TP is the only non-state-owned commercial enterprise to receive the award, celebrating our commitment to customer service excellence. This certification places us alongside state-owned enterprises like China Telecom, China Unicom, and China Mobile.
This recognition validates TP’s position as a trusted leader in delivering an exceptional customer experience that adheres to China's highest standards of safety, quality, and employee expertise.
TP: Leading the Way in China
The certification process was a thorough, government-supervised audit spanning five days. TP’s operations and core facilities in Beijing, Xi’an, and Foshan were assessed, with the audit highlighting the following:
TP Operational Processes and Standards (TOPS): A daily performance management framework that strengthens every aspect of our service delivery. TOPS stood out as a model of operational superiority, ensuring efficiency, quality, and compliance.
Baseline Enterprise Standard for TP (BEST): Standards built on TP’s decades of experience and expertise, driving service quality, consistent management, and high performance across global operations.
Quality Assurance (QA): TP’s strong focus on quality and accuracy was recognized, with our QA standards and processes being highlights that guarantee top-tier service.
Workforce Management (WFM): A scalable operation depends on an equally reliable workforce. TP’s workforce management efficiently balances workloads, scheduling, and service uptime while meeting KPIs.
Training Programs and Topnotch Security: At TP, we ensure that every TP expert meets the standards required by our customers consistently and confidently through training. We also employ cutting-edge security practices that guarantee our clients’ invaluable data remains safe and confidential.
TP continues to deliver a competitive edge for our clients in China by combining our unique standards of process excellence with empathetic, high-touch support augmented by cutting-edge technology. We serve customers exactly how and when they need us most.
Congratulations to our teams in China for another remarkable achievement! #ProudtobeTP
Want to stand out in a highly competitive Chinese market? Partner with the only CX/BPO company certified by the Chinese government for delivering exceptional customer experiences that adheres to China's highest standards. Contact us today to learn more!
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