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Microsoft: Leading the Way in Vested Sourcing

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While many companies simply execute contractual vendor agreements, few companies have embraced the concept of vested sourcing with a focus on shared-value outcomes.

Microsoft and Teleperformance have established a broader, more shared partnership with aligned cultural values and goals. Both brands have embraced the concept of driving mutual business outcomes by collaborating and amplifying each company’s initiatives. Extending to corporate social responsibility, for the greater good of the communities they serve, activities include environmental initiatives, skills-based training, and impact sourcing, among others. Learn how to apply this approach to achieve shared-value outcomes within your own partnerships.
Join Daniel Mendez Costabel, Innovation Lead & Relationship Management Director, Customer Service and Support with Microsoft, to learn about: Insights on creating a partnership that personifies vested sourcing Programs and initiatives deployed Tactics to achieve desired outcomes Best practices and success stories

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Daniel Mendez Costabel

SPEAKER

Innovation Lead & Relationship Management Director, Customer Service and Support, Microsoft

With over 25 years in the Customer Experience/Customer Service industry, Daniel joined Microsoft in 2005. Always working in Customer Service and Support areas, he began his Microsoft career in the LATAM region and later moved into global roles, orchestrating internal teams and partners. Over the years, he has pioneered new ways to maximize initiatives, such as Digital Skills, helping companies achieve more, faster, and on a global scale.

Amit Shankardass

MODERATOR

Executive Vice President, Market Engagement, Teleperformance

As the Executive Vice President of Market Engagement at Teleperformance, Amit is responsible for aligning the company’s value proposition to market needs and leads the go-to-market efforts for the English World region. With over 18 years of industry experience, Amit brings a tenured history in the Customer Experience Management arena, having functioned as the Chief Marketing Officer at various BPO companies. Amit has led several innovative product development efforts in the BPO sector and is a frequent speaker at thought leadership seminars and conferences worldwide.

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Microsoft: Leading the Way in Vested Sourcing

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