To keep pace with the current customer demands and new technologies, Samsung in Benelux (Belgium, the Netherlands, and Luxembourg) recognized the need to modernize its CX information technology platform. The pre-existing platform relied on various point solutions and was deficient in providing effortless experiences for customers and employees alike. So, they chose to transition from a hardware-based, on-premises solution to a more agile, cloud-based model designed to easily adapt to future needs.
- Client Stories
- White Papers