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Best Practices & Case Studies

SALTO: Attracting, Converting, and Retaining Customers

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Download the full case study to learn what results SALTO has seen so far, and which solution refinements and enhancements they’re planning next based on best practices and lessons learned so far.

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Successfully launching a new service and introducing a new brand requires a unique value proposition, strong customer support, and the ability to quickly learn and adapt to changing customer needs. So, when SALTO, France’s first-ever “proudly French” video streaming platform launched in 2020, they sought a partner with extensive CX expertise to help them implement just the right solution based on their unique needs.

Because flexibility was SALTO’s number one priority, they chose an integrated omnichannel customer service solution with an online help center and analytics capabilities to ensure continuous refinement and improvement. 

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I’ve had the opportunity to work with most of the major players in customer relations during my career and learned that one cannot be more of an expert than the experts, because of their practical knowledge and years of experience. This is why we are very confident with this partnership.

David Alonso

Customer Experience Manager at SALTO

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