Lewis Taylor is the Head of Global Support and the Head of the Austin Office for Dropbox, the second-largest office outside their Headquarters in San Francisco. His operational teams spread across the globe with the operational challenge to provide an end-to-end customer experience for over 500 million customers worldwide. Lewis comes with a broad background that includes the US Army and 18 plus years with Sprint, Rackspace and Cleardata. Passionate about client-focused end-to-end customer experience, he is a frequently requested speaker throughout Austin. Lewis also mentors in the community and is keen on helping local technical talent find the right company that aligns with their skills.

Senior Executive Leader Responsible for key client  portfolios ensuring the design and implementation from a strategic / management perspective ensuring objectives are met. Maintaining key relationships with all stakeholders  enabling  the growth, delivery and business transformation at global level, across multiple sites and geographies within the Teleperformance Group.
Almost 30 years experience in Contact Center Outsourcing from the client side for both the Telecom and Finance sectors.
Seasoned, Strategist and Leader with business development and client solutions complimented with  customer journey experience across multiple lines of business including sales, customer service, technical support, credit and collections and multichannel case handling. As a certified auditor -  also has expertise in large scale organizations.