Quality Assurance Engineer - Nuance
Key Responsibilities:
- Identifying test objectives from the requirement and design specifications.
- Designing and maintaining technical test scenarios for manual and/or automated execution.
- Creating specifications for test data and test environments.
- Executing manual and/or automated test scenarios.
- Validate feature, functionality, logics, user experience and other operational aspects of the solutions developed.
- Producing test reports, documenting the results of the test scenarios.
- Accurately identify and communicate defects and systems enhancements to the development teams utilizing defect tracking system.
- Communicating with the Test Lead at all times to inform them of the progress / problems being encountered in the testing of any solution.
- Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.
- Carrying out client facing meetings / workshops
Qualifications & Experience:
- Minimum 5 years of work experience in Software Quality Assurance and Automation testing
- Minimum 2 years of experience on Nuance suite of products and solutions.
- Excellent written and verbal communication skills (English)
- Excellent understanding of software testing techniques.
- Experience in understanding/creating technical test plans and test specifications.
- Prior testing experience in IVR/VXML environment.
- Ability to identify, isolate and document system deficiencies in a clear and concise manner.
- Attention to detail with methodical problem-solving approach.
- Solid understanding of the SDLC and STLC
- Work independent of others when required.
- Experience working within Microsoft server environments, understanding of database concepts.
- Strong understanding and experience designing complex call flows involving ACD, Admin, IVR, CTI skills-based routing, and CTI integrations.
- Preferred test engineering certificates (ISTQB, ISEB)
- Experience in testing mobility products (IOS/Android), SOAP UI, REST API is a plus
- Experience of automation tool (Selenium, RPA) is a plus
- Bachelors or Masters degree in computer science preferred
Additional Requirements:
- Prior experience on Analytics
- Any experience/exposure to testing reports, BI/DW software, ETL
- Cloud native testing – using tools like Docker, Kubernetes
- CI/CD experience
- API testing knowledge
DATA PRIVACY INFORMATION AND INQUIRIES
Teleperformance is committed to respect and protect the privacy and Personal Data of every individual, including its employees, suppliers, customers, business partners, Clients and their respective end customers. Click here for more information concerning our Data Privacy Policy, Data Subject Rights, or to complete a Data Subject Rights Request.