Who We Are

Teleperformance is the agile business services partner that companies need in this digital world.

For over 40 years, Teleperformance, the global leader in customer experience management, has been connecting customers with the world’s most successful companies.

Teleperformance's Digital Integrated Business Services combines human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion for making it happen.

Knowing our Numbers

Employees

Countries Served

Languages and Dialects

Advance your brand through digital transformation. We can help you:

make each interaction simpler, faster, better, safer, more cost-effective

deliver proven global best practices

combine high-tech and high-touch with Lean Six Sigma discipline

drive digital transformation by leveraging technology, analytics, and process excellence

Teleperformance offers you a global network of talents, competencies, and assets. We can improve your customer experiences by making each interaction simpler, faster, better, safer, more cost-effective.

Our locations across the world

A native team in every culture

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

More than 380,000+ interaction experts

Speaking 265 languages and dialects to better serve you

No matter where

We are in 83 countries, serving 170+ markets

We are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.

In a digital world that is full of challenging frictions, where customers aren’t robots,
but emotional beings, how can your company achieve customer management
success? It’s simple: you need to partner with the right organization.

Lean Six Sigma is Part of Our Mindset
To improve performance, we have aligned our high-tech, high-touch approach with the Lean Six Sigma discipline. This means that all our management processes aid in avoiding redundancy and in delivering simpler, faster, better, safer, and more cost-effective interactions.

Diversity Matters
Each customer is unique, and our diversity allows us to interact with them in a unique way. We truly believe that despite our differences, we are bound by a common thread: our shared humanity and empathy for customers. With the largest, highly skilled, and multicultural team, our diversity is our source of strength that enables us to generate fresh ideas and perspectives.

The right answer on the right channel at the right time
The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.

Security and data privacy are essential parts of our culture
To protect our clients’ security, we constantly adapt to new technologies, monitor risks and threats, and comply with international regulations on data privacy.

Valuable relationships between companies and customers
We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.

Interacting to move the world
Each interaction can open opportunities to improve, rebuild, and renew trust. That is why we work to make a difference in people’s lives every day.

Teleperformance operations across the world