TP’s Competitive Advantage: Exceptional Customer Experiences through Three Pillars

As customers seek more meaningful interactions in a highly evolving world, we at TP have continuously redefined our commitment to delivering exceptional experiences and helping the world’s best brands streamline their business in meaningful and sustainable ways. People are at the center of TP—we are a global team of inspired and passionate people with a global scale and local presence that allows us to be a force of good in supporting our communities, our clients, and the environment.

But in an industry full of competition, what sets TP apart?

We deliver a competitive edge for our clients by combining our unique standards of process excellence with empathetic, high-touch support augmented by cutting-edge technology. We serve customers exactly how and when they need us most.

TP’s unique strengths are supported by three main pillars:

High-Touch: Our people are the heart of our success
Empathy and personalized service are at the core of our interactions. Our customer experts are trained to understand and address the unique needs of each customer. We harness the power of human connection, emphasizing empathy and personalized service. By recruiting top talent and investing in their development, we cultivate a team of emotionally intelligent, client-focused professionals.

High-Tech: Cutting-edge technology
We leverage agile AI and best-in-class data security to support our teams and enhance the customer experience. Through AI-enabled technologies, we create an augmented environment that frees our customer experts from routine tasks, allowing them to focus on the more complex emotional aspects of customer interactions. This ensures issues are resolved efficiently, accurately, and seamlessly.

High standards: Process excellence
Our global management processes are among the best in the industry, ensuring consistent, high-quality service delivery through TOPS and BEST. Our standards represent TP’s cumulative knowledge. We continuously identify best practices in the company and elsewhere, adapt and develop further ways to improve them, and then incorporate them into the standards.

TP's unique approach with high-touch service at the core plus cutting-edge technology and high standards gives our clients a competitive edge. By focusing on empathy, personalization, and process excellence, we help businesses create memorable customer experiences that build loyalty and drive growth.

Watch our video to learn more about our competitive advantage!