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EI-POWERED, AI-ENABLED:

A new era in customer experience

At TP, we are dedicated to delivering exceptional experiences to everyone we serve, whenever, wherever, and however they need it. Customer support isn't just about solving problems—it's about creating meaningful connections. That's why we enable our TP experts with AI, automating routine tasks so they can focus on what they do best: engaging with customers on a deeper level. Discover how our high-touch, high-tech approach can elevate your business.

Harness the power of AI with TP Microservices

Transform your customer experience management with TP Microservices — our powerful suite of plug-in, cloud-based AI solutions that integrate seamlessly into your existing ecosystem, without the need for overhauls or replacements. Designed to accelerate and scale your operations, TP Microservices combines TP’s proven expertise in process excellence, empathetic support, and deep industry knowledge with all the efficiencies of AI. Empower your business for the future and partner with TP today.

Our capabilities

NLP/NLU (text and audio)

  • Audio and text transcriptions and translations
  • OCR and document transcription
  • Text intent training
  • Text sentiment training
  • ASR training

Computer Vision (image, video, GIFs, 3D point cloud)

  • Bounding box annotations
  • Polygon annotations
  • Semantic segmentation
  • Line and spline annotations
  • Cuboid annotations for 2D images and videos
  • Point cloud animations for 3D images such as Lidar

  • Data triaging
  • Data classification
  • Data cleansing
  • Data normalization
  • Data cataloging
  • Data bias monitoring

  • ASR intent training for IVAs/voice assistants
  • Text intent training for chatbots
  • Audio/text transcriptions and translations
  • Audio/text sentiment training

Automate content generation to deliver life-like customer conversations, ensure response consistency, and use machine learning to continuously improve accuracy.

UNLOCK THE POTENTIAL OF EI AND AI

Boost business performance with our high-touch (EI), high-tech (AI) approach


Harness AI to empower your workforce with targeted coaching and learning, automate routine tasks, enhance model accuracy with precise data labeling, and serve customers seamlessly across languages and locations. Our empathetic, high-touch support, enhanced by advanced AI, will elevate client satisfaction. Discover the impact of EI and AI in driving more effective and empathetic business outcomes.

TP clients are already seeing real results

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AVERAGE REDUCTION IN AVERAGE HANDLE TIME (AHT)
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REDUCTION IN EMAIL RESPONSE TIMES
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INCREASE IN SALES CONVERSIONS
TECHNOLOGY THAT ENABLES PEOPLE

Better equip customer support teams by automating response recommendations


Assist employees, improve customer satisfaction, and accelerate issue resolution by auto-generating response recommendations and support resources. With automated customer expert assistance tools, companies can ensure consistent, more effective customer interactions while also improving employee enablement.

Apply Generative AI to:

Increase response consistency, accuracy, and scale exponentially.
Accelerate inquiry or issue resolution.
Interpret or convert across languages, formats, or channels.
Improve employee performance and productivity.

Apply Generative AI to:

Increase response consistency, accuracy, and scale exponentially.
Accelerate inquiry or issue resolution.
Interpret or convert across languages, formats, or channels.
Improve employee performance and productivity.

TP wins at the 2025 BIG Innovation Awards

We are thrilled to announce that TP has been recognized as a winner in the 2025 BIG Innovation Awards in the Innovation-Product category for our microservices and GenAI solutions. This honor underscores our commitment to pushing boundaries, solving real-world challenges, and delivering impactful solutions to our partners.

TP Wins 2024 Global Company of the Year for AI-Driven Agent Engagement Excellence

TP earns Frost & Sullivan's prestigious 2024 Global Company of the Year Award, recognizing its innovative integration of AI technologies that elevate TP expert engagement and set new benchmarks in the customer experience industry. Through TP’s EI-driven and AI-enabled approach, TP optimizes employee interactions across the customer journey, receiving high acclaim for its progressive workplace culture and commitment to digital transformation.

MEET STORYFAI

Communicate in any language

Empower internal teams and expand engagement capacity with StoryfAI, powered by TP GenAI. This highly effective, AI-fueled solution automates translations between hundreds of languages to interpret support requests and accelerate resolution.

StoryfAI and labeling at scale


Use AI to evaluate, label, annotate, or categorize large volumes of content including text, audio, or video files. Optimize search accuracy and results with intelligent, AI-enabled operations that apply machine learning to ensure continuous improvement.

StoryfAI and labeling at scale


Use AI to evaluate, label, annotate, or categorize large volumes of content including text, audio, or video files. Optimize search accuracy and results with intelligent, AI-enabled operations that apply machine learning to ensure continuous improvement.

STRATEGIC INSIGHTS

Increase your knowledge

See how proven practices and process standards can improve your business results


Contact us today to speak with an AI operations expert.