Daniel Julien founded TP in 1978 at the age of 25, after graduating from the University of Paris-Nanterre, where he majored in Economics. Starting with just 10 telephone lines in an office in Paris, he succeeded in growing TP to the number one position in the French market in 1985 and then number one in the European market in 1995, eventually achieving number one worldwide. Daniel Julien currently serves as Chief Executive Officer of TP.

Thomas Mackenbrock, 48, currently serves as Group Deputy CEO of TP. Before this, he was the CEO of Majorel Group, where he led the company from its inception until its IPO on the Euronext Amsterdam in 2021 and its acquisition by TP at the end of 2023. Prior to Majorel, Thomas spent over 12 years at Bertelsmann, a global leader in media and services, where he held various senior leadership roles. He began his career at McKinsey & Company in 2000, with a focus on servicing clients in the telecom and high-tech sectors.

João Cardoso is the Chief Innovation and Digital Officer of TP, with global oversight over IT, TP standards, security, transformation, AI initiatives and the consulting division of TP. Formerly TP’s President for EMEA with P&L responsibility for the region, João had also been appointed Global Chief of Research, Development, and Digital Integration in 2017. Before joining TP in 2003, João was one of the founders of Altitude Software (originally Easyphone). He also helped establish and was the president of the Portuguese Contact Center Association. João has a degree in Software Engineering with specialization in AI and formal languages and holds an MBA from the Nova School of Business and Economics, as well as a post-graduate degree in Product Management and Marketing from Wharton. He is fluent in five languages.

Luciana Cemerka is TP’s Chief Marketing Officer and has delivered bold and innovative marketing campaigns for TP worldwide. With a career developed by working in multinational companies such as Microsoft and Telefonica, as well as possessing international working experience, Luciana brings to TP her passionate view and vast knowledge in implementing a 360-degree marketing approach. She is always motivated to achieve more and is willing to make a difference. Luciana is also a Guest Professor in an online digital marketing course offered by one of the most renowned universities in São Paulo, Brazil.

Miranda Collard is the Group Chief Client Officer and has been with TP for 26 years. She has a deep understanding of the BPO industry across multiple organizations. She has held roles with oversight of operational delivery, coupled with various support departments at TP, and has experience across a broad spectrum of industry verticals. Serving TP clients in an end-to-end delivery across the global TP footprint, Miranda is responsible for the day-to-day leadership, strategic direction, and business transformation efforts of our client partners.

Eric Dupuy is currently the Chief Business Development Officer at TP. Eric has held various business development leadership roles over the course of their career, including at Sento, ClientLogic, Lionbridge, and ModusLink. Prior to their current position, they were the Head of Sales for Southern Europe at RR Donnelley. Eric began their career at IBM in 1992 as a Sales Manager.

Eric Dupuy has an MBA in International Business from Université du Québec à Montréal and a Master of Business Administration - MBA in Business Administration and Management, General from Université Paris Dauphine - PSL. Eric also has a certification from COPC Inc. in Lean Six Sigma Yellow Belt (ICYB) and a certification from SalesforLife in Social Selling Mastery 3.4.

Agustin Grisanti is TP’s Group Chief Operating Officer. He previously held the role of President for Ibero-LATAM. Before joining TP in 2014, Agustin worked for Hermes Management Consulting and Andersen Consulting (Accenture). Agustin has a degree in Economics from the Catholic University of Argentina and an MBA from The Wharton School, University of Pennsylvania.

Scott Klein is TP’s President of Specialized Services. He oversees LanguageLine Solutions (the world’s leading provider of on-demand language services), TLScontact (a global leader in visa and consular services for government clients), Health Advocate, a US company specialized in digital integrated business solutions and services for consumer healthcare management, and AllianceOne (a top receivables management firm). Before its acquisition by TP, Scott served as the President and Chief Executive Officer of LanguageLine. He has successfully led companies in multiple industries, including Advertising, Consumer Packaged Goods, Market Research, Business Process Outsourcing, Consumer Electronics, Technology Products, and Building Products. Scott holds a bachelor’s degree in Accounting from Syracuse University.

Teri O’Brien is TP’s Group Chief Legal and Compliance Officer. She has over 23 years of experience in mergers and acquisitions, capital markets transactions, commercial transactions, and corporate governance and compliance matters. Before joining TP, Teri was a partner at Latham & Watkins, LLP, an international law firm with offices throughout the world.