Choosing Teleperformance means investing in a global digital
business services leader.
3. Strong cash generation and dividends
Outsourced customer experience management represents a worldwide market worth around US$114 billion in 2023E, corresponding to an outsourcing rate of 32%, rising steadily since 2010 (outsourcing rate of 22%).
Change in customer experience management world market outsourcing rate (2010-2023E)
Revenue and like-for-like growth*
In 2023, Teleperformance achieved pro forma revenue of more than 10 billion euros, with a recurrent EBITA margin of 14.9%.
*LFL growth excludes Covid contracts in all years
** Excluding the impact of lower revenue from Covid support contracts and the adjustment for the impact of high volatility of exchange rates in countries with hyperinflationary
*** With Majorel on 12 months
The Group's solid business model is based on strong free cash flow generation and an optimized capital allocation strategy.
Morever, since November 2021, Teleperformance is rated BBB investment grade with stable outlook by S&P.
TP strenghtens its technological expertise, combining artificial intelligence and emotional intelligence.
In 2024, TP launched TP Infinity, its digital services arm in January 2024. The Group aims to address the growing client demand for an integrated approach to CX transformation.
This approach is based on key role of emotional intelligence in customer experience management for the purpose of maintaining empathetic interactions and strengthening consumer loyalty.
1. The Group’s proprietary digital solutions, like:
Suite of AI solutions designed to accelerate, improve and optimize business processes
Speech-to-text translation application
Automated, personalized prediction of consumer behavior
Cloud environment for IT security and fraud prevention
2. Partnerships with major digital platforms, like:
Environment of excellence and well-being
In 2024, TP was certified Great Place To Work® in 69 countries, covering 97% of its employees. The Group was named one of the Top 5 World’s Best WorkplacesTM 2024 by Fortune and Great Place To Work® for the fourth consecutive year.
Environmentally friendly growth with demanding targets
In 2024, TP strenghtened its commitment to the climate, with the approval of its new carbon emission targets by Science Based Targets initiative (SBTi) for 2030:
- Reduce absolute Scope 1 and 2 greenhouse gas emissions by 56.7% by 2030
- Reduce absolute Scope 3 greenhouse gas emissoins by 27.5% by 2030
Teleperformance ranked World’s Best Workplaces by
Fortune and Great Place to Work®
Use of renewable energies (as % of total electricity consumption)
Carbon footprint per employee* (Scopes 1 and 2, by tCO2e)
There are two ways to become a shareholder of Teleperformance:
Directly registered shares
You can register your shares directly with Teleperformance by contacting Uptevia, the Group's financial institution that acts as the Group’s agent:
Uptevia 90 – 100 Esplanade du Général de Gaulle
92931 Paris La Défense Cedex
Telephone : 0 800 00 75 35 from France and +33 1 49 37 82 36 from abroad
https://www.investors.uptevia.com/
Registered shares are managed free of charge, including custody and management fees. This holding way enables to systematically and directly receive personalized information on the annual general meeting and shares’ management, as well as benefit from an easier access to the shareholders’ meeting.
Indirectly registered shares
Shares are held in an account manages by your bank or broker, who remains the usual contact. You enjoy the same benefits as if the shares were directly registered with Teleperformance, except that you must pay the custody fees.
Bearer shares are recorded in an investment account of a financial intermediary (i.e. a bank, stock broker, online broker, etc.). The advantage of holding shares in this way is that all equity investments in a portfolio can be held together in the same account, for example in a “PEA” (Private Equity Plan) account.
Financial analysts and investors
Investor relations and financial communication department
21-25, Rue Balzac - 75 008 Paris, France
investor@teleperformance.com
Press relations
teleperformance@image7.fr
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