The Emotional Intelligence (EI) imperative in the age of AI

With the explosion of exciting new AI advancements and capabilities, customers, companies, and even entire industries are envisioning what it will mean for the future of business and communication. When seeking speed and convenience – like automating mundane and repetitive tasks – AI can save the day. However, when it comes to more complex or emotionally charged situations, technology alone falls short. When the stakes are high, people want to connect with people.

That's why it’s important to empower specialized, emotionally aware TP experts by using AI to streamline processes, offload manual tasks like summarizing calls, and quickly access recommended responses and resources. Liberating them from these mundane tasks allows them to focus purely on the quality of each experience rather than dealing with high quantities of manual tasks. That’s the EI difference.