Digital Business Transformation

What Online Threats Parents (and Brands) Worry About the Most

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Generative AI is transforming customer interactions by blending advanced automation with human understanding and Emotional Intelligence (EI). Yet, the true potential of generative AI lies not only in freeing employees from repetitive tasks and empowering them to resolve more complex issues and deliver compassionate, customer-focused experiences. This new report from MIT Technology Review Insights examines the integration strategies, challenges, and best practices of using generative AI to reimagine customer service workflows, ultimately resulting in better quality, efficiency, and satisfaction.

MIT Technology Review Insights Enabling Human Centric Support With Generative Ai mockup

What Online Threats Parents (and Brands) Worry About the Most

Download the white paper

From this paper, gain strategic insights into:

Harnessing generative AI to improve productivity while enhancing the human touch in customer interactions

Developing AI workflows that balance the convenience of automated tools with emotional intelligence for high-stakes interactions

Overcoming AI challenges, such as reliability and ethical concerns, for trustworthy outputs

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