Banking, Insurance and Fintech
BFS trends to watch in 2025: Digital-first Banking, Human-First Support
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In the rapidly evolving banking and financial services (BFS) sector, staying relevant means embracing digital-first strategies while maintaining a human-first approach. This TrendzOwl report examines how leading BFS companies are navigating these changes, focusing on how a broad range of customer contact options can serve as either a catalyst for loyalty or a potential detractor. It also delves into what deeper personalization entails and the balance between AI and human interaction.
Gain industry insider insights from this report:
Learn how increased digital interactions through mobile apps and websites elevate customer satisfaction (C-SAT) and foster loyalty.
Learn why banks must ensure strong privacy and transparent data practices for secure, personalized experiences across all channels.
Examine AI's role in offering convenience, while emphasizing the importance of human involvement and empathy for managing more complex financial issues.
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