Advanced Tech, Innovation, and AI

Samsung: An Effective Formula for Continuous CX Success

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A global leader in technology innovation, renowned for its cutting-edge consumer electronics and home appliances, faced challenges surrounding increasing operational costs, evolving consumer demands, and inefficient processes. Transforming its customer service capabilities and empowering its live customer support team were paramount to its success.

AI-powered chatbots were integrated into existing customer service channels:

AI-powered automation
Multi-channel integration
Continuous improvement

Read the company’s success story on how AI was implemented to transform its customer service capabilities and empower live TP experts.

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Samsung: An Effective Formula for Continuous CX Success

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Conversational AI and the automation of routine inquiries

Seamless communication across multiple platforms

Machine learning for improved understanding and response