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HEALTHCARE

CHALLENGES IN THE HEALTHCARE MARKET

Patient journeys need to be redefined to prepare for the coming surge

Healthcare companies will need to redefine patient experiences with seamless journeys, self-service tools, and human-centric support.

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growth in the over-65 population predicted by 2032
AAMC
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healthcare worker shortage expected by 2026
American Hospital Association (AHA)
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growth in the healthcare workforce is expected over the next decade
Deloitte
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of healthcare providers say competition and a crowded market are the greatest challenge ahead
CallRail.com
TURN CHALLENGES INTO OPPORTUNITIES

Let’s tackle your biggest challenges together

Together, we can overcome your business challenges by providing patients with the right level of support at the right time, while elevating operational efficiencies. 

 

Efficiently handle large numbers of patients, ensuring personalized care for all

Prioritize security and maintain the highest confidentiality standards

Improve patient support quality by elevating human connections though empathy and Emotional Intelligence (EI)

Automate repetitive tasks, giving teams more time to focus on patient care

Navigate complex regulations, ensuring full compliance with ease

Apply cutting-edge technologies designed to meet the evolving needs of healthcare

Efficiently handle large numbers of patients, ensuring personalized care for all

Prioritize security and maintain the highest confidentiality standards

Improve patient support quality by elevating human connections though empathy and Emotional Intelligence (EI)

Automate repetitive tasks, giving teams more time to focus on patient care

Navigate complex regulations, ensuring full compliance with ease

Apply cutting-edge technologies designed to meet the evolving needs of healthcare

healthcare illustration

Managing high patient volumes 
Efficiently handle large numbers of patients, ensuring personalized care for all   

Handling time-consuming, manual tasks 
Automate repetitive tasks, giving teams more time to focus on patient care  

Safeguarding personal data
Prioritize security and maintain the highest confidentiality standards

Ensuring regulatory compliance 
Navigate complex regulations, ensuring full compliance with ease 

Ensuring high-quality experiences 
Improve patient support quality by elevating human connections though empathy and Emotional Intelligence (EI) 

Operating efficiently 
Apply cutting-edge technologies designed to meet the evolving needs of healthcare

OUR CAPABILITIES

Comprehensive healthcare solutions designed to enhance value across the healthcare services spectrum.

With expertise spanning patient, member, and provider services, we offer seamless support through omnichannel communication, including voice, chat, and email.

 

Healthcare Providers (hospitals, clinics) 

Pharmaceuticals 

Medical device providers 

Health Insurance Companies (payers)

Medical devices

Pharmaceuticals

And more 

  • Voice support for benefit eligibility and payment status inquiries
  • Multichannel communication via voice, chat, email, and queue management
  • Translation and interpretation services
  • Prior authorization support

  • Member and group enrollment
  • Support for groups and members
  • Database management
  • Billing correspondence
  • Non-licensed prescription drug plan (PDP) enrollment

  • Referral management
  • Pre-registration
  • Appointment scheduling
  • Authorization management
  • Medical coding
  • Denial management
  • Collections

  • Digital intake and processing
  • Manual indexing, OCR capture
  • Auto updates and corrections
  • Hourly or batch output
  • Web processing
  • Business intelligence reporting

  • Premium and specialty collections
  • Workflow optimization
  • Predictive analytics to determine propensity to pay
  • Automated claims status

  • State-licensed advocates specializing in Medicare
  • Advantage, PDP sales, and supplements
TRENDS

Stay updated with the latest trends

RECOGNIZED LEADER

Global leaders in delivering innovative, patient-focused services that support the evolving needs of the healthcare industry.

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Of top 10 healthcare companies are TP clients
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Healthcare service experts
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Clients served
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Countries served
" TP has added innovation to contact center security that often surpasses the client's internal security controls for fraud prevention and early detection. "
Michael DeSalles, Principal Analyst, Frost & Sullivan
REAL RESULTS

We are honored to earn our clients’ trust each and every day by elevating patient support and helping Healthcare companies operate more effectively.

With cutting-edge AI technology and a patient-centered approach, we improve security, optimize operations, and provide tailored healthcare experiences with accuracy and compassion.

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reduction in complaints settlements
For a leading health insurance company in Europe
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achievement in coding accuracy
For a large provider of hospital-based clinical service
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reduction in average handling time (AHT) from an average of 15 to three minutes per order
For a leading medical device manufacturer

Leverage our AI-powered business services with custom-built and adaptive solutions designed just for you.