BANKING AND FINANCIAL SERVICES
Gain a competitive advantage by offering exceptional banking services combined with disciplined processes to help your company transform and to run better.
In the fast-changing banking and financial services (BFS) sector, staying relevant requires digital-first strategies with a human-first approach. This TrendzOwl report explores how top BFS companies navigate these shifts, highlighting customer contact options as loyalty drivers or detractors. It also examines deeper personalization and the balance between AI and human interaction.
As a global leader, we recognize the industry shifts and transformation, always evolving to cater to the needs and wants of our clients. In this regard, we are honored to announce that our commitment to delivering innovative, integrated solutions has earned us recognition as a Leader in Everest Group’s Experience-Driven Integrated BFS Operations PEAK Matrix Assessment® for 2024.
To remain competitive, financial institutions must simplify processes, streamline customer engagement, and prevent business disruption.
Deliver end-to-end Loans Servicing (Auto, Mortgage, SMB/Personal, Commercial), Remediation Servicing, Collections, Credit Decisioning, Fraud Detection and Processing.
Effectively meet end-to-end stakeholder requirements with proven methods for managing retail payments, digital payments, payment processing infrastructures, and transactional banking.
Enhance customer engagement and maintain revenue across Core Banking Services (Servicing), Merchant Servicing, Loans Servicing (Auto, Mortgage, SMB/Personal, Commercial), Fraud/Risk (Cards and Payments), Accounts Receivable/Collections, and digital transformation.
Boost profitability while improving operations and regulatory compliance in the areas of Finance and Accounting, Sourcing and Procurement, Regulatory and Compliance, Financial Risk Management, Cyber Risk and Resilience, and Finance and Risk Analytics.
With a presence in more than ten countries, Santander Bank believes that delivering exceptional banking customer service is core to sustaining long-term business success. In an era when remote and digital customer support has become essential for businesses to thrive, delivering on that promise requires innovation, operational excellence, and mutual trust.
Digital Business Services
Deliver the best client support at the right time, every time, with AI-powered banking solutions.
Digital transformation
Improve results, streamline processes, and manage the entire customer lifecycle.
Collections services
Implement turnkey collection solutions that enable flexible, seamless, and cost-efficient transactions between businesses and customers.
