Flexible Solutions to make each customer interaction

Established in 1989, Teleperformance in Greece was the very first company to introduce contact center outsourcing in the local market and has been the indisputable local Leader of it till this day.
In 2004 it started becoming a major multilingual customer experience & contact center Hub for Europe, the Middle East and Africa. Today we serve over 140 markets in 42 languages & dialects and employs more than 12,000+ people from 109 nationalities.
Teleperformance in Greece offers the most comprehensive solution set and innovative shoring options to ensure the resilience, agility, and flexibility necessary for sustaining market relevance and driving long-term success.​

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Welcome to our Multilingual Customer Experience Hub in Europe

Omnichannel, Optimized CX services

Teleperformance in Greece operates today out of six Multilingual Hubs in Athens, in Thessaloniki and two more in Chania, with a combined capacity of more than 12.000+ interaction Experts’ workstations.

We support major multinational Clients in the Automotive, Business Services, Consumer Electronics, Energy, Fast Moving Consumer Goods, Gaming, Financial, Healthcare, Insurance, Media & Entertainment, Retail and e-Retail, Technology, Telecommunications, Transportation and Travel arena; and we are proud to say that we have become one of the most attractive partners to support Customer Experience Services (Customer Care, Technical Support, Tele-Sales, Tele-Collections), Back-Office Services (Content Moderation, Industry-specific services, Human Resources Management, Visa application Management & Consulate Services) and Knowledge Services (Consulting, Advanced analytics, Intelligent automation) in the European continent.

Our digitally integrated customer experience solutions

Our solutions will help your company to improve your customer relationships and generate more business.

We deliver immediate, measurable results, based on the highest industry standards. 

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Advanced omnichannel contact center solutions

<p>Omni-channel contact center <strong>customized to the client needs</strong>. We offer a holistic approach with multiple contact methods that allow each customer to <strong>select their preferred channel to communicate </strong><strong>regardless of background, language or age</strong><strong>.</strong></p> <p><strong>Each channel provides the ability to produce/create reporting (Historical &amp; Real time) with accurate and reliable data driving to valid decision-making, structured quality control, security and process optimization.</strong></p>
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Assembling world-class teams is our expertise

<p>We ensure sustainable growth and <strong>high-quality services </strong>by using customized <strong>assessment techniques</strong> as to select <strong>the right person, in the right position, at the right time</strong>.</p> <p>Based on a specific filtering and assessment process, we locate the right profile with the needed for the specific industry and role <strong>soft and hard skills</strong>.</p>
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Services to support your entire business

<p>From <strong>customer care through various back-office services, customer acquisition &amp; sales support,</strong> we offer world-class expertise in supporting your customers &amp; your business growth.</p> <p>We act as your operational excellence consultant through Lean management &amp; Agile way of working.</p> <p>Whether the goal is to improve business efficiency, or there is an immediate  operational performance issue – we can design with together <strong>sustainable high tech &amp; high touch solutions.</strong></p>
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Deep Expertise Across All Industries

<p>We support all verticals and acquired unmatched expertise in all industries. We <strong>support numerous</strong> <strong>Multinational Clients</strong> in the Automotive, Consumer Electronics, Energy, Fast Moving Consumer Goods, Gaming, Financial, Healthcare, Retail &amp; e-Retail, Technology, Telecommunications and Travel sectors.</p>
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Let's have a conversation on how our business process outsourcing & lean operation solutions can contribute to increased customer satisfaction, keeping your operations agile & cost effective.

Our Digital Customer Experience Transformation Solutions

We help your company to improve your customer relationship and generate more business. Make meaningful connections in today’s digital and virtual marketplace by delivering the right customer experience at the right time through:

Teleperformance in Greece

An Insightful Discussion About The Role of Leadership in Achieving a Gender Inclusive Work Culture.

CEO of Teleperformance Greece, Charlotte Foucteau, welcomed Dekyi Boorsma, Director of Customer Service EMEA of Netflix, in Athens for a thoughtful discussion on the topic: "Unlocking the Potential of Women: the Role of Leadership in Achieving a Gender-Inclusive Future".

Watch in full the inspiring webinar discussion below and find out more about the issues raised by the two leaders on gender inclusivity in the workplace, gender biases, as well as their personal experiences throughout their career paths.

We are trusted with billions of unique interactions worldwide.

Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.

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Careers

Distance does not matter as long as we share the same vision.

Your dream job is just a few clicks away!

Are you driven, motivated, and want to be part of something bigger than just a job?
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