How to Think Strategically About Outsourcing
Learning what your company can and cannot do is probably one of the most crucial insights you can gain. Where are your resources, time, and effort being wasted? What parts of your customer journey should you create yourself, and which should you delegate to someone who can make them better, faster, or cheaper? Join us and Jose María Boronat from Philips to discover your path to successful customer experience partnerships.
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Danny Kuivenhoven
Global Head of Generative AI
Jeff Schilling
Global CISO at Teleperformance
Nathan Coffey
Chief privacy officer at Teleperformance
Angelica Verjel
Latam Digital strategy and transformation director
Miguel Calderon
Latam solutions leader and AI consultant
Sergio Calderón
Digital transformation consulting manager - Healthcare
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Angelica Verjel
Latam Digital strategy and transformation director
Miguel Calderon
Latam solutions leader and AI consultant
Angela Sánchez
Latam SME, Retail and CPG
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Jorge de Brigard
Latam Digital Transformation Manager for Financial Services and Insurance
Angelica Verjel
Latam Digital strategy and transformation director
Miguel Calderon
Latam solutions leader and AI consultant
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Paul Joustra
SVP of Transformation at
Daan Van der Mijden
Director of Customer Services at Samsung
Marco Brouwer
Contact Center Manager at Teleperformance
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Paul Joustra
SVP of Transformation at
Daan Van der Mijden
Director of Customer Services at Samsung
Marco Brouwer
Contact Center Manager at Teleperformance
Danny Kuivenhoven
Global Head of Generative AI
Ben Kirby
Global SVP Learning and Development
Michael Aronowitz
Executive Vice President Digital Sales & Strategy at
Paul Joustra
SVP of Transformation at
Jose María Boronat
Center of Excellence - Specialist Architect - CX Consultant at Sabio; Former Global Contact Center and Global Enablement Leader at Philips
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