Consumer dependence on credit and new lending models have increased delinquency rates. Stringent regulations that vary from region to region also require more effective and complex collection services. Technology is rapidly advancing but it only provides part of the solution.
Our highly trained TP debt recovery experts, equipped with advanced tools, can navigate even the most challenging borrower situations with empathy and Emotional Intelligence (EI).
Debt collection is evolving with higher consumer expectations and empathy-driven engagement. AI and emotional intelligence (EI) are key to creating respectful, human-centric interactions. This Harvard Business Review Analytic Services white paper explores how organizations are reimagining debt recovery to improve repayment rates while building stronger customer relationships and loyalty.
Benefit from TP’s industry-leading technology and advanced analytics. Rely on our efficient, end-to-end customer-centric solutions to increase your revenue from delinquent payments. Work with collections experts who ensure quality and compliance while managing your collections costs – all under your brand.
Efficient collections require big-picture thinking and focus on details. Our experts and integrated, coordinated end-to-end process rely on both. They also use advanced analytics to identify your customers who are most likely to pay and make it easy for them.
We hire great people, then coach and train them to be the best they can be. It takes intellect and empathy for them to meet the different needs of each customer and situation. Not only do they deliver award-winning customer service. They protect your brand too.
Technology and Al together help improve process accuracy, collections staff performance, and omnichannel support. It also helps to boost revenue with predictive dialing of those most likely to pay.
Get exponential value with more efficient and successful collections. We use analytics to predict customer sentiment, who has the propensity to pay, and how to best reach them. With performance monitoring and reporting, we learn and leverage best practices for continued success.
Since 2018, TP has provided debt collection services for Zenith, a leading electric and natural gas provider in Greece. As the company grew, it struggled with overdue accounts and needed to modernize their debt collection strategy. Our customized solutions delivered outstanding results.
Predictive analytics improve collections and save money
Our financial services client needed precise data to track the efficiency of its collection efforts, and also wanted to identify the right accounts for third-party collections. TP predictive modeling significantly increased the collections rate at less cost.
Incentives boost overdue balance collections for a multinational bank
Collections on overdue balances for our banking and financial services company stalled at 12% for three consecutive months. Working with TP customer service management (CRM) tools and collection experts, they launched an incentive system to boost agent performance.
AI helps a retail brand understand customers’ payment styles
A US-based retail brand wanted to improve liquidation and collections rates for their bank-issued credit card. TP’s AI and machine learning solution analyzed customer payment habits based on the age of their debt. Our client used this information to focus efforts on those customers most likely to pay.
