Achieve better outcomes—no matter what the future holds—with claims management solutions built for efficiency, accuracy, and scale.
We combine deep subject matter expertise with flexible, high-quality service delivery, ensuring peak management without compromise. Our advanced analytics drive measurable improvements and cost savings, while robust fraud detection accelerates settlements. Powered by layered technology and AI-driven optimization, we streamline processes—so you can focus on transforming your business to meet the demands of tomorrow.
We provide end-to-end claims management, that delivers quality, right first time and with flexibility guaranteed. You can scale for expected and unexpected claims peak management supported by our layered technology, AI and processes, and the right people.
An approach that delivers satisfaction on all fronts with the support of layered technology, AI, processes, and the right people.
Fool-proof training that manages the demands of evolving regulation and compliance and tackles fraud.
Our advanced analytics drive greater efficiency, business improvements, and savings.
We simplify licensing and compliance with top-tier training and credential processing. Through our internal training programs, we upskill talent—ensuring both internal and external candidates achieve peak proficiency. Backed by years of expertise, our claims employee model drives efficiency, cost savings, and seamless peak management.
With digital-led gamification and expert-driven training, we elevate performance while cutting costs. Rely on us to manage your day-to-day claims operations—so you can stay focused on innovation and future growth. In an unpredictable world, we bring certainty.
Constantly evolving regulations demand focused subject matter expertise and ownership. Increasing fraud requires identification and mitigation tools.
Recruitment, training and retention have become increasingly challenging and costly. And open the door for impacted customer experience, inaccurate processing and overall risk.
It’s crucial to understand what the most accurate way is to assess client satisfaction. It’s equally important to determine how that drives key financial metrics and business health.
Cost reduction to reduce the combined ratio matters in this high inflation and cost environment. It also matters in the context of taking care of employees, policyholders and the company.
There is a need to be prepared for peaks, whether they’re expected or unexpected. Being there for policyholders must be achieved without carrying unnecessary support or expenses.
Today’s digital claims management solutions take advantage of the power of automation and artificial intelligence (AI) technology to help with mundane tasks, along with human understanding and empathy. This ensures effective processing from FNOL to subrogation, increases customer satisfaction, and boosts customer expert productivity and retention. In this e-Book, we look at how digital claims management has delivered some great results for leading insurers.
Learn how we helped this global insurance and asset management company, that serves over 100 million customers across 70 countries, to elevate its claims management including a 9+ improvement in C-SAT and millions recovered each month through streamlined subrogation activities.
Our client, a global insurance and asset management company that serves over 90 million customers across nearly 50 countries, asked us to improve their claims management processes. See how we helped them to achieve some great results, including service levels of 95%+, a +10 point progression in motor claims and a 20 point decrease in attrition.
