Teleperformance in Guatemala started operations in October 2018, generating new job opportunities and promoting work from home all over the country. TP in Guatemala has to date more than 580 employees taking care of 5 international clients, mainly from the US. More than 350 working stations are being used to serve verticals such as travel & transportation, telco, healthcare, and language translation.
Smarter solutions
Seamless operations
Global scale with local expertise
A culture of caring
Make meaningful connections in today’s digital and virtual marketplace by delivering the right experience at the right time through:
Digital strategies
Advanced solution consulting and design for managing – and optimizing - the entire customer lifecycle
Intelligent automation
Automation strategies that use AI and machine learning to accelerate contact resolution or functional output
Advanced Analytics
Speech, text, and interaction analytics that harness the power of unprocessed customer data to better anticipate needs and expectations
A Perfectly Balanced Approach
Balance technology with human empathy to provide problem-solving with a personal touch for more complex or sensitive issues.
Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.
