Content Moderation
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Content Moderation

Protect your brand and your community from malicious content exposure, abuse, and fraud. 

Supported by AI and a skilled and engaged workforce, Teleperformance is a step ahead in understanding the digital landscape and market nuances to develop tailored and efficient content moderation solutions adapted to your needs.

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Our multilingual content moderation teams, driven by our unique global coverage, understand market specificities and content complexities to support our clients in managing and mitigating threats.​

Our commitment to employee wellness guarantees motivated, resilient, strong, and problem-solving teams, empowered to make the right decisions and ensure the best performance results.

Our multilingual content moderation teams, driven by our unique global coverage, understand market specificities and content complexities to support our clients in managing and mitigating threats.​

Our commitment to employee wellness guarantees motivated, resilient, strong, and problem-solving teams, empowered to make the right decisions and ensure the best performance results.

Features​

  • RECRUITMENT OF COUNTRY NATIVES
    with an in-depth understanding of abuse on social media within the country​
  • SYNERGISTIC APPROACH
    between human moderators​ and AI
  • GLOBAL WELL-BEING TRAINING PROGRAM​
  • REVIEWER EXPERIENCE FEEDBACK TOOLS
    constantly​ update moderation platforms​

A GLOBAL WELLNESS PROGRAM​

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PURPOSE

Psychometric tests help​ identify resilient candidates.​
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RESILIENCE

Managers, trainers, team leads, and counselors​ are all trained to spot signs of distress.​
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INFRASTRUCTURE

Custom-built infrastructures provide​ the right work environment.​
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COUNSELLING

Ongoing specialist support maintains the​ agents’ emotional/psychological well-being.​
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SUPPORT

24/7 support during the employment​ lifecycle and post-employment​
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Clients Are Seeing Real Results

Our best-in-class technologies are making one of the major social media platforms worldwide a safer place.​

By leveraging global content moderation best practices and implementing our proprietary tools and systems to measure team productivity, efficiency, and employee engagement, we assure that this client has:

  • 99%+ accuracy achievement while improving global policies by providing continuous insights
  • Proactively identifying opportunities to enhance client tools 
  • Custom-designed tools for specific areas, for implementation in the client environment
  • Hyper-focus on employee wellness and well-being by being highly engaged
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