Who We Are

Who We Are

Teleperformance promises the highest level of quality, experience, and commitment to deliver on results. Our US-based management team offers world-class leadership and subject matter expertise. We focus on delivering positive results for our clients by combining our world-class workforce with award-winning support technologies and processes.

Teleperformance in the US is the country’s leading customer experience management provider, offering omnichannel support to the world’s top companies.

We service our clients from several domestic, nearshore, and offshore locations, as well as from work-at-home programs. Teleperformance in the US offers omnichannel support, multilingual options, geographic diversity, and customer experience excellence. 

Teleperformance in the US is a people-centric organization. Our long-term tenure across the organization distinguishes us from our competitors. We have developed long-term relationships with our clients, our people, and our local communities.  

Combining our world-class workforce with award-winning support technologies and processes, we focus on delivering positive results for our clients.

  • High-end Technology

  • Customer Behavior Prediction

  • Big Data Analysis

  • ROI-driven Attitude

  • make each interaction simpler, faster, better, safer, more cost-effective

  • deliver proven global best practices

  • combine high-tech and high-touch with Lean Six Sigma discipline

  • drive digital transformation by leveraging technology, analytics, and process excellence

    • Teleperformance offers you a global network of talents, competencies, and assets. We can improve your customer experiences by making each interaction simpler, faster, better, safer, more cost-effective.

    Contact us today

    Teleperformance offers you a global network of talents, competencies, and assets. We can improve your customer experiences by making each interaction simpler, faster, better, safer, more cost-effective.

    Contact us today
    We are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.

    In a digital world that is full of challenging frictions, where customers aren’t robots,
    but emotional beings, how can your company achieve customer management
    success? It’s simple: you need to partner with the right organization.

    • Lean Six Sigma is Part of Our Mindset
      To improve performance, we have aligned our high-tech, high-touch approach with the Lean Six Sigma discipline. This means that all our management processes aid in avoiding redundancy and in delivering simpler, faster, better, safer, and more cost-effective interactions.
    • Diversity Matters
      Each customer is unique, and our diversity allows us to interact with them in a unique way. We truly believe that despite our differences, we are bound by a common thread: our shared humanity and empathy for customers. With the largest, highly skilled, and multicultural team, our diversity is our source of strength that enables us to generate fresh ideas and perspectives.
    • The right answer on the right channel at the right time
      The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.
    • Security and data privacy are essential parts of our culture
      To protect our clients’ security, we constantly adapt to new technologies, monitor risks and threats, and comply with international regulations on data privacy.
    • Valuable relationships between companies and customers
      We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.
    • Interacting to move the world
      Each interaction can open opportunities to improve, rebuild, and renew trust. That is why we work to make a difference in people’s lives every day.
    Resource Center
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    Protecting Brands from Malicious Misinformation Fake news and other malicious content targeting businesses are on the rise and wreaking havoc on everything, from sales to stock prices.
    WP - Gaining Competitive Advantage Through Human Interaction
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    Gaining Competitive Advantage Through Human Interaction When it comes to connecting with clients, technology alone cannot create stronger bonds. Companies must emphasize human empathy and interactions that leverage the latest technology to deliver exceptional customer experiences.
    Leading the Way in Customer Experience Management
    Leading the Way in Customer Experience Management For over four decades, Teleperformance’s global best practices in customer experience management continue to make their mark among our clients, customers, and our peers all around the world.
    Teleperformance in the United States
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