We connect the biggest and most respected brands on the planet with their customers.
Established in 1989, Teleperformance Greece was the very first company to introduce contact center outsourcing in the local market and has been the indisputable local Leader of it till this day. In 2004 it started becoming a major multilingual destination for Europe, the Middle East and Africa and today serves over 140 markets in 40 languages & dialects and employs more than 10,500 people from 109 nationalities.
A Quality Management Certified Company (ISO, 6σ, COPC) and in full alignment with the Group’s Performance Management Process and Standards; Teleperformance Greece operates today out of five Multilingual Hubs in Athens, two in Thessaloniki and two more in Chania, with a combined capacity of more than 11,650 interaction Experts’ workstations. We support major multinational Clients in the Automotive, Business Services, Consumer Electronics, Energy, Fast Moving Consumer Goods, Gaming, Financial, Healthcare, Insurance, Media & Entertainment, Retail and e-Retail, Technology, Telecommunications, Transportation and Travel arena; and we are proud to say that we have become one of the most attractive partners to support Customer Experience Services (Customer Care, Technical Support, Tele-Sales, Tele-Collections), Back-Office Services (Content Moderation, Industry-specific services, Human Resources Management, Visa application Management & Consulate Services) and Knowledge Services (Consulting, Advanced analytics, Intelligent automation) in the European continent.
Having the proven ability to recruit and retain highly skilled top performers, with state-of-the-art technology Sites (all with active BCP, DRP and Security processes based on PCI DSS & ISO 27001 standards) and -most of all- with a performance driven orientation that results in the consistent achievement of KPIs, CSAT, ESAT, NPS, and QA scoring; Teleperformance Greece was honored to be named the ‘Best Multilingual Contact Center’ at the European Contact Centre & Customer Service Awards (ECCCSAs) for three consecutive years (2019, 2018 and 2017) as well as ‘Great Place to Work’ in Greece in 2020, in 2017 and in 2013.
Explore our hub in the Greece through our immersive virtual reality experience:
High-end Technology
Customer Behavior Prediction
Big Data Analysis
ROI-driven Attitude
make each interaction simpler, faster, better, safer, more cost-effective
deliver proven global best practices
combine high-tech and high-touch with Lean Six Sigma discipline
drive digital transformation by leveraging technology, analytics, and process excellence
Teleperformance offers you a global network of talents, competencies, and assets. We can improve your customer experiences by making each interaction simpler, faster, better, safer, more cost-effective.
Teleperformance offers you a global network of talents, competencies, and assets. We can improve your customer experiences by making each interaction simpler, faster, better, safer, more cost-effective.
We are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.
In a digital world that is full of challenging frictions, where customers aren’t robots, but emotional beings, how can your company achieve customer management success? It’s simple: you need to partner with the right organization.
Lean Six Sigma is Part of Our Mindset To improve performance, we have aligned our high-tech, high-touch approach with the Lean Six Sigma discipline. This means that all our management processes aid in avoiding redundancy and in delivering simpler, faster, better, safer, and more cost-effective interactions.
Diversity Matters Each customer is unique, and our diversity allows us to interact with them in a unique way. We truly believe that despite our differences, we are bound by a common thread: our shared humanity and empathy for customers. With the largest, highly skilled, and multicultural team, our diversity is our source of strength that enables us to generate fresh ideas and perspectives.
The right answer on the right channel at the right time The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.
Security and data privacy are essential parts of our culture To protect our clients’ security, we constantly adapt to new technologies, monitor risks and threats, and comply with international regulations on data privacy.
Valuable relationships between companies and customers We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.
Interacting to move the world Each interaction can open opportunities to improve, rebuild, and renew trust. That is why we work to make a difference in people’s lives every day.
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We are trusted with billions of unique interactions worldwide.
Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.
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