Teleperformance in Egypt is the industry leader in omnichannel customer experience for 11 years since its launch in 2007 adopting a fusion of global footprint and best practices with Egypt’s distinguished linguistic capabilities, positioning the country as the best outsourcing destination in MEA.
Teleperformance in Egypt is a regional multilingual hub and a favorite offshore and nearshore outsourcing partner - well known for a diversified portfolio, operating in 25+ languages, serving 100+ countries for 40+ client operations across all business verticals, with an expansion speed of 3 new operations sites in Egypt and the UAE.
As a result, Teleperformance is expanding its business to a Class A facility in New Cairo called Teleperformance Plaza; built over 37,250 square meters, with the capacity of 5,000 workstations and many amenities to serve our ever growing businesses and employee needs. Empowering more than 4,200 knowledgeable employees and industry professionals have led us to achieve a revenue of €39 million in 2017, with a growth rate of 95 percent versus 2016.
Teleperformance in Egypt's language capabilities include Arabic, English, French, German, Italian, Portuguese, Spanish, Urdu, Hindi, Bahasa, Bengali, Armenian, Japanese, etc). We continue to be the strongest pillar of outsourcing industry in MEA, NAM, APAC, GULF, EU, as well as a targeted partner for global leading brands.
High-end Technology
Customer Behavior Prediction
Big Data Analysis
ROI-driven Attitude
make each interaction simpler, faster, better, safer, more cost-effective
deliver proven global best practices
combine high-tech and high-touch with Lean Six Sigma discipline
drive digital transformation by leveraging technology, analytics, and process excellence
Teleperformance offers you a global network of talents, competencies, and assets. We can improve your customer experiences by making each interaction simpler, faster, better, safer, more cost-effective.
Teleperformance offers you a global network of talents, competencies, and assets. We can improve your customer experiences by making each interaction simpler, faster, better, safer, more cost-effective.
We are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.
In a digital world that is full of challenging frictions, where customers aren’t robots, but emotional beings, how can your company achieve customer management success? It’s simple: you need to partner with the right organization.
Lean Six Sigma is Part of Our Mindset To improve performance, we have aligned our high-tech, high-touch approach with the Lean Six Sigma discipline. This means that all our management processes aid in avoiding redundancy and in delivering simpler, faster, better, safer, and more cost-effective interactions.
Diversity Matters Each customer is unique, and our diversity allows us to interact with them in a unique way. We truly believe that despite our differences, we are bound by a common thread: our shared humanity and empathy for customers. With the largest, highly skilled, and multicultural team, our diversity is our source of strength that enables us to generate fresh ideas and perspectives.
The right answer on the right channel at the right time The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.
Security and data privacy are essential parts of our culture To protect our clients’ security, we constantly adapt to new technologies, monitor risks and threats, and comply with international regulations on data privacy.
Valuable relationships between companies and customers We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.
Interacting to move the world Each interaction can open opportunities to improve, rebuild, and renew trust. That is why we work to make a difference in people’s lives every day.
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We are trusted with billions of unique interactions worldwide.
Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.
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