Deep industry expertise
Select the best route
Some of the largest online travel agencies, global airlines, marquee hotel chains, and car rental companies already trust Teleperformance to manage their end-to-end customer experience.
Travel and hospitality capabilities
Driving the industry forward
Hover to reveal the results your peers have already achieved
Airline services
Reservations, Rate Loading, Air Fulfillment, Group Seat Block, Ticketing, Exchange, Cancellation, Schedule Change, Refunds, Price Tracking/Price Match, Chargebacks and Disputes
Cruise services
Destination Enquiry, Holiday Planning, Ports, Flight and Hotel Reservation Bookings and Changes , Onboard Activity and Logistics Management
Car rental services
Reservations/Amendments, Payment Processing, Customer Support, Fleet Management, Loyalty program Management, Driver Verification Services, Online Booking Tool Maintenance
Hospitality services
Bookings and Reservations, Rate/Promotion Loading, Property Content Management, Inventory/Stop-Sell Management, Price Tracking/Price Match, Amendments/Cancellations
Online travel services
Sales, Reservations, and Fulfillment, Destination Specialist and Support, Holiday Package, Visa Information and Support, Ground Transportation, Car Rentals, PMG, Price Optimization
Cargo services
Booking and Reservation, Price Quotes, Ground and Product Support, Rate Loading, Claims Management
Intelligent automation
TP Travel
TP Travel (Fare and Refund Estimator) is a fare/rate calculation tool based on an artificial intelligence platform that reduces processing time, operational costs, and retail losses.
- Levels up the assistance provided by agents by helping them interpret customer emotions and deliver a timely response.
- Features a GDS Integrator (Amadeus, Sabre, Travelport) – a friendly, single screen to do ticket cancellations, changes, special requests, name correction, etc.
- Fast training to get agents ready to work.
- Makes processes easier and faster, improving agent performance.
Teleperformance Flight School
Help support teams soar
Learn how specialized, travel-specific training can elevate team performance and improve customer support quality from anywhere in the world.
E-book
The road to business recovery
As we turn the COVID-19 corner, one big question remains — how will travel and hospitality rebound? Get industry insights from the CX Lab’s Global CX Survey 2021, and discover how one leading airline leveraged analytics to increase sales and customer loyalty
