Technical Support Associate [Francés]

What We’re Looking for ⬇️

Responsibilities:

• Responds to messages on the phone, chat, and email queues.
• Maintains acceptable interaction times and email handling time, while remaining friendly and informative.
• Demonstrates the sense of urgency appropriate for client responses.
• Maintains productivity and quality standards.
• Demonstrates accurate and professional customer service on time.
• Maintains a professional attitude and represents the company positively.
• Demonstrates proper knowledge and use of departmental resources, policies, and procedures.
• Actively search for solutions and identify trends for the appropriate staff, including possible solutions or suggestions.
• Closes sales and completes service orders when a sales opportunity arises or the customer expresses interest in additional products, features, and services.

Technical Skills:

• High school graduate (must present diploma or certificate)
• Spanish Level: Advanced
• French Level: Advanced
• English Level: Intermediate (desirable)

Competencies and Specific Skills:

• Ability to manage systems and platforms simultaneously
• Computer literacy, including email, web applications, and contact management software
• Active listening
• Communication skills
• Customer orientation (Empathy)
• Problem resolution
• Attention to detail

Work Experience:

• Desirable, 6 months of basic hardware, software, or connectivity troubleshooting experience