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Customer Service Representative with foreign languages
Image Icon Czech Republic · Brno
Category Operations
Requisiton Kariéra

We are looking for colleagues with active German/ Dutch/ Hungarian/ Croatian/ Romanian, do you speak one of the listed languages? WE ARE LOOKING FOR YOU TO JOIN OUR TEAM!

There is no need to have special knowledge or education, we can teach a willing person everything. However, the language is important therefore it is necessary to have one of the languages: German/ Dutch/ Hungarian/ Croatian/ Romanian at least at the C1 level due to communication with clients from different countries 👌 At the same time, communicative English is needed at least at the B2 level - introductory training and regular updating training are conducted in English

The attributes that make a great Customer Services Agent include:

  • Willingness to learn
  • Competitive spirit
  • Reliable
  • Enjoy helping others
  • Able to communicate with all types of people
  • Flexible

What will be the scope of your work?

  • primarily telephone and email/chat communication with existing customers (80% comunication via e-mail, only 20% phone comunication)
  • process data from clients and record them in the system (light administration)
  • the customer line is passive, receives incoming calls and handles client requests through email channels, so it is not a routine daily activity👌
  • communication with international clients in Germany, Sweden, Finnland, Hungary, Croatia and others
  • follow-up with customer issues and service requests in a timely and professional manner
  • cooperation with colleagues in the team

Benefits

Here’s just some of what we have to offer:

  • work from home possibility
  • salary up to CZK 38,000 😊
  • job contract: 1 year with a possibility of prolongation
  • high-quality initial training and support from superiors, trainers and colleagues, not only in the beginning, largely independent
  • responsible work and at the same time stability, security and potential for professional growth in the future
  • paid on-the-job training
  • many interesting benefits – meal vouchers worth CZK 90; 25 days of vacation;
  • corporate breakfasts, competitions and events; MultiSport card
  • you can get discounted calls even for family members
  • possibility of further professional and personal development
  • modern working environment with a beautiful view and relaxroom in campus square in Brno - Bohunice
  • you can see how things work with us on Instagram @teleperformanceczsk.

This is an entry-level role and does not require any previous experience!